In this time of economic turmoil and layoffs a post about new employee onboarding may seem out of place.
But, in many organizations the hiring and onboarding process never really stops, it may slow down a bit in a downturn, but there are always folks retiring, resigning, or otherwise leaving, and some new hires turning up. Getting your new employees off to a good start is really critical, most employees make the 'stay-or-go' decision within the first few months, and as many as 4% of new hires will leave after a disaster of a first day.
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Or, as in the case in many organizations, long-standing vacancies have recently seen an uptick in applicants, and all of a sudden a minuscule, mediocre applicant pool has some really talented prospects. So now is probably a really good time to assess your onboarding process and make changes as necessary.
If you are like most organizations, your onboarding process mainly consists of a checklist of administrative tasks (payroll forms, computer account requests, parking passes), followed by some scheduled meetings with the department manager and possibly some other key people to get the new hire started in understanding the role, the organization, the processes, etc. Larger organizations usually offer some type of New Employee Orientation workshop, where various support and administrative departments talk to a group of new employees regarding policies and procedures, normally the HR department organizes and facilitates these sessions.
All sounds pretty good right? But what typically is missing is the ongoing support and networking that is usually critical for the success of the new hire. Who are the key sources of knowledge? Where is the repository of crucial information, the kind of stuff that is not in the 'official' company handbook. Does any new employee truly succeed by doing what is in the handbook?
Since networking and access to knowledge are the key factors in new employee time to productivity, what are some of the tools and technologies available to better manage this process?
Corporate Social Networks - these are robust solutions offering features like employee profiles, discussion groups, blogs, etc. The best known vendor in this space is probably SelectMinds. Jive Software's Clearspace product is also well regarded. These are 'big' solutions designed for larger organizations that have a well-developed strategy on employee collaboration. These are designed to give new hires a 'pre-built' network of the key folks in the organization that they will need to rely on to succeed.
Public Social Networks - Set up a company or division page on Facebook, and LinkedIn, and encourage your employees to register and connect their. This approach will emphasize the 'social' aspect much more than the professional, but if the point is to foster better and more meaningful connections amongst your staff if may work. Besides, many of your employees are already on Facebook, and unless you are planning to block the site (generally a bad idea), you may as well go where they are.
Blogging and micro-blogging - There is almost no reason why your leadership (CEO, CIO, CFO, whatever) should not have at least a private, internal blog. Executive blogs (and more frequently the comments) can reveal to a new employee more of the pulse or sensibilities of the organization. These tools can also allow a new hire to introduce themselves to the conversation, in a less formal or intimidating way than the traditional, 'march around and get introduced routine'. As for micro-blogging, set up your company on Yammer, and encourage your new hires to sign up. Yammer (if you can get some key adopters) can be a great source of company news, projects, and discussion.
These are just a few quick thoughts, ranging from the big and complex (a corporate social network) to simple and free, (Yammer). There are lots more ways to approach this, and I will cover a few dedicated onboarding tools in another post.