Wednesday
Dec012010
Preview - Episode 77 - HR, Talent, and Zappos
Wednesday, December 1, 2010 at 9:26PM
HR Happy Hour - Episode 77 - HR, Talent, and Zappos
Thursday December 2, 2010 - 8PM ET
Listen on the show page here, on the call in phone line 646-378-1086, or using the player below:
You might have heard of a little company called Zappos. An online shoe and apparel retailer that decided their main mission wasn't really selling shoes, but rather to provide incredible, almost incomprehensibly great customer service.
And by focusing on service over everything else. Zappos has become one of the most interesting and compelling business stories of the last ten years.
Zappos is not just renowned for customer service, they are also known for their comprehensive and all encompassing focus on their unique corporate culture. They hire for cultural fit, train and develop and promote according to their deeply held cultural beliefs, and value culture even more than technical ability.
Truly, Zappos is an amazing story, and while you may be familiar from books, presentations, blog posts and the like, all about the Zappos story, chances are you have never really had a close look behind the curtain. Well, tonight on the HR Happy Hour show you get your chance to hear from, and ask questions to one of the HR and Talent Management leaders at Zappos, Cruise Ship Captain Jamie Naughton.
What does a Cruise Ship Director do? How can Zappos feed and maintain its legendary culture? How can you learn from the Zappos story and try and make your organization more like them? All these questions and more will be answered on the show.
You have read the book. You know the stories. You ordered the shoes. Now learn more about the Zappos story.
I hope you can join us for what should be a great show.
Thursday December 2, 2010 - 8PM ET
Listen on the show page here, on the call in phone line 646-378-1086, or using the player below:
You might have heard of a little company called Zappos. An online shoe and apparel retailer that decided their main mission wasn't really selling shoes, but rather to provide incredible, almost incomprehensibly great customer service.
And by focusing on service over everything else. Zappos has become one of the most interesting and compelling business stories of the last ten years.
Zappos is not just renowned for customer service, they are also known for their comprehensive and all encompassing focus on their unique corporate culture. They hire for cultural fit, train and develop and promote according to their deeply held cultural beliefs, and value culture even more than technical ability.
Truly, Zappos is an amazing story, and while you may be familiar from books, presentations, blog posts and the like, all about the Zappos story, chances are you have never really had a close look behind the curtain. Well, tonight on the HR Happy Hour show you get your chance to hear from, and ask questions to one of the HR and Talent Management leaders at Zappos, Cruise Ship Captain Jamie Naughton.
What does a Cruise Ship Director do? How can Zappos feed and maintain its legendary culture? How can you learn from the Zappos story and try and make your organization more like them? All these questions and more will be answered on the show.
You have read the book. You know the stories. You ordered the shoes. Now learn more about the Zappos story.
I hope you can join us for what should be a great show.
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