Never takes a day off, follows instructions, and is more empathetic?
SteveI've noticed at least two things since I have gone off on my recent 'robots are going to take away all our jobs' kick. One, oddly enough my blog traffic is way up, something like 33% or so, as I seem to be getting a fair number of hits from Google searches for the word 'robot'. Which is pretty cool. So if you've found your way here looking to actually learn something about robots - how they work, their manufacturing process, or you were seeking information about Robocop or the Robot from 'Lost in Space', all I can say is 'Welcome!' and 'I apologize for possibly wasting your time.' The second thing that I have noticed is just how many of these robot stories are out there, it is getting a little ridiculous and I swear that I am not going to great lengths or scouring obscure sources to find them.
Robot - 'So, what's on your mind?'
The latest article on the growing, (and I think concerning) trend is from the MIT Technology Review, titled 'The Virtual Nurse Will See You Now', a review of a new virtual nurse and exercise coach technology program developed at Northeastern University. The virtual nurse interacts with patients, helps them to understand their diagnoses and aftercare programs, and by virtue of some additional programming, even can engage in rudimentary small talk about sports or the weather, a capability that helps to increase patient's comfort level interacting with the virtual nurses.
According to the MIT Technology Review piece, the virtual nurses are proving effective, with patients that had interacted with the nurse more likely to know their diagnosis and to make a follow-up appointment with their primary-care doctor than patients who had not worked with the virtual nurse. The second set of trials with overweight, sedentary adults that were exposed to the virtual exercise coach, (named Karen), were also successful, with users reported to have "checked in with Karen three times a week, while she gave them recommendations and listened to their problems. Over 12 weeks, those who talked to the coach were significantly more active than those who simply had an accelerometer to record how much they walked."
While it's not surprising anymore to read about how robots and other automation technologies like the virtual nurses are fast becoming so advanced, powerful, and capable to the extent that they can perform more and more traditional human jobs faster, more accurately, and cheaper than us mere mortals, some of the comments in the virtual nurse piece were striking for their assessment of the need and benefits of these new tools. Here's a sampling, (but you really should read the entire piece):
Patients who interacted with a virtual nurse named Elizabeth said they preferred the computer simulation to an actual doctor or nurse because they didn't feel rushed or talked down to.
Dang, that's not a ringing endorsement for patient care and bedside manner of our health care professionals. But once we get more people in the field I am sure the standard and quality of care will improve. After all, health care is one of the few consistently growing career fields.
Not so fast though, check out this quote:
Such technologies will become increasingly important with rising health-care costs and an aging population. "We already know we don't have enough health-care providers to go around, and it's only getting worse," says Kvedar. "About 60 percent of the cost of delivering health care comes from human resources, so even if you can train more people, it's not an ideal way to improve costs."
That doesn't sound good. When even health care, one of the most hands-on, high touch, and needs the human element to be effective, kinds of fields is under pressure to cut costs via increased automation, well that does not seem to bode well for the long term employment prospects for a field most of us have come to see as safe, secure, and even in more demand as our population ages.
But beyond the simple automation and efficiency play here, more alarming is the idea that the virtual nurses and coaches can be seen as more understanding, attentive, and even empathetic. How can a robot or a computer actually demonstrate empathy? It's probably a question for another day, but if the robots can start beating us on empathy, well, it's going to be tough to find something else we can still do better than them.
Reader Comments (1)
A virtual nurse sounds very promising.