Volkswagen to BlackBerry Addicted Workers: We Know What's Good For You
SteveA couple of weeks back this story, about Volkswagen's decision to disable company servers from pushing email out to certain employee's BlackBerry smart phones outside of 'normal' working hours, made the rounds in the tech press and blogosphere. The reaction from analysts and commenters was decidedly mixed, with probably somewhat more observers coming down on the side of 'Good for the workers, they deserve a break from email when they are home at night, and on the weekends.'
I am pretty sure it runs at night and on the weekends
Leaving aside the practical exigencies of German labor law or union and work council regulations or contracts for the moment, (which certainly did have a role in the Volkswagen situation and that I can't be bothered to try and sort out), to me this decision by Volkswagen smacks of typical, classic, and old-fashioned thinking. The kind of mindset that leads organizations, (and more often individual managers), to issue edicts about where, when, and how work will actually get accomplished. The attitude that workers are generally not to be trusted, in this case not in that the employees can't be trusted to get their work done, but rather that they can't be trusted to know when to take a break, to decompress, and to disconnect. And this kind of decision or policy also can actually negatively impact so-called 'work/life' balance while trying to protect it - workers that have the need for more flexibility or have personal circumstances that don't lend themselves well to the 9 to 5 grind are hurt by such a policy.
Interestingly, the reports of the BlackBerry email quiet periods have noted that the new rules do not apply to senior management, ostensibly because they are too important to be disconnected from corporate email when on the go after hours, but also subtly indicating that senior management can handle the tremendous responsibility of actually knowing when they need to read and respond to company email and when they should be resting, being with family, or actually having a social life.
The great promise of advances in workplace technology is that the new technologies will enable us to be better at our jobs - to make better decisions, to develop better processes, to dream up and execute more fantastic ideas to progress our organization's mission and our own careers while simultaneously supporting making our non-work lives better as well. Smartphones, tablets, video conferencing, wifi pretty much in every coffee shop, bar, and airport in the world - all of these should be incredibly empowering and enabling. These tools and capabilities are different than the copy machine, the fax, and the employee workstation, and all the other workplace technology breakthroughs that came before. They were all about doing more while remaining in one place, on one schedule, and in lock step with everyone else. What will not work and will not be sustainable, is to apply to old ways of thinking to the new technologies.
If employees can't be trusted, then they can't be trusted. That has been true for hundreds of years, the BlackBerry did not create that problem.
Reader Comments (3)
Nice move Volkswagen Management. Those kind of actions must not be tolerated. Besides, the quality of work here is damaged.
Volkswagen has been making cars for more than 70 years. The company has many renowned models, including the Jetta, Passat and Beetle. However, like any car company, Volkswagen has dealt with its fair share of recalls and consumer complaints. However, some reported problems with Volkswagen cars are common and others are serious. Prospective buyers should consider these potential problems before purchasing a Volkswagen.
BlackBerry users often find the email application imperative -- the application forwards messages from a computer email application to your device so you can read and reply to them. When emails go missing, it is usually because your device is low on memory or your settings are set to delete old emails.