SLIDES: Digital Transformation and Talent - #Inforum2016

I had the privilege to present yesterday at Inforum 2016, the annual customer conference for Infor, a leading provider of enterprise cloud technologies - including Human Capital Management.

My topic was Digital Transformation and Disruption, and the impact that accelerating and profound technology innovation and change is having on talent and talent management. I also included and talked about the incredible Pokemon Go phenomenon, and what that suggest for HR and talent. My only regret from the talk is that I really didn't get in a solid 'Sport and HR' re-set, but I guess I can try and do better next time.

Embedded below are the slides I presented at Inforum, and after the embed, (email and RSS subscribers may need to click through), I want to expand a little on the last slide - the recommendations that accompany the pic of Maxwell Smart.

Steve Boese - Digital Transformation and the Future of Talent from HR Happy Hour

The tough challenge for HR and business leaders when faced with all this disruptive technology is just how to go about getting started, deciding on what types of technology in which to invest, and how to prioritize time, investment, and resources.

On the Maxwell Smart slide, I offer three catergories of value that you can consider when evaluating new technology. Whatever technology you consider, it needs to meet a need in at least one of these three areas - two is better - but if you can find a project that manages to provide value in all three? Then you are basking in the glory forever more.

1. Reduce or eliminate organizational barriers- these are the inefficient systems and processes that get in the way of your employees being able to do their best work. Things like convoluted approval processes, endless email chains with no one making a decision, or antiquated and disparate technology solutions that fail to integrate smoothly if at all. This is the proverbial 'low hanging fruit' that the smart HR leader looks to exploit for quick, easy, and visible wins.

2. Improve and enhance customer service - HR is at the end of the day still largely a service organization providing support and consultation to the rest of the organization. How can you provide that service better, faster, with more inherent value tomorrow than you are doing today? Where can you leverage modern tools to allow employees to get access to tools, information, and people to enable them to focus on their roles and not on your rules? Technologies in this category don't just make HR better, they make the organization overall better as well.

3. Create a differentiated and persoanlized experience - One of the themes that I touched on in the talk was the way many of these modern breakthrough technologies like Uber, Stitchfix, and even Pokemon Go succeed by creating individual and personalized experiences and do this at massive scale. Stichfix sends out thousands and thousands of 'fixes' - collections of clothes and accessories to its customers - and no two are ever the same. Most organizations send out a handful of offer letters in a month, and except for the salary, everything else about them is EXACTLY the same. The same can probably be said for benefits and perks packages, physical characteristics of the work environment, and the method and process for training, development, compensation, and evaluation. Is it easier to have uniformity in all of these processes? Sure it is. Does it make the most sense for you business? Maybe not. It would be easier for Stitchfix to send all its customers the same 5 garments each month, but would that make the customers feel special and valued? Would they keep coming back?  I doubt it.

So those were my big three points that I wanted to leave the audience with today, and what I hope you think about when making the important organizational decisions around technology investment. Make sure you are hitting the best value category for you and if you can punch 2, or even 3 of the categories then you will probably be giving the keynote at Inforum next year!

It was super exciting and fun to be a part of such a big event - many thanks to the team at Infor for having me! 

Discovering the Next Great HR Technology Company

Quick break from the normal fare to give a quick update and share some information about the upcoming HR Technology Conference that will be held October 4 - 7, 2016 in Chicago.

For several years at the Conference we have presented an "Awesome New Startups for HR" session that has featured many of the most innovative and exciting new HR technology startups that have emerged in the last few years - many of whom have gone on to even bigger and better things since they "launched" at the show.

This has always been a fantastic session and one of the highlights of the Conference, but in the planning process for this year's event, we thought about how to make the "Awesome" session even more awesome. I will skip all the bad ideas and just get to the great one we landed upon - let's make the "Awesome New" session a little bit more like reality TV - in our case the show "The Voice".

If you are not familiar with "The Voice" the primary feature that distinguishes it from other reality talent shows is that a panel of expert coaches guide and champion the talent that is vying for the crown. These coaches on the TV show are experts and stars in their own right, and their insight and advice helps the contestants to not only compete on the show, but will help them in the future as well. It is not every day that an unknown singer gets some personal coaching from an established star.

So what we are going to do this year at HR Tech is borrow from the main concept of "The Voice" and morph the "Awesome Startups" idea into something we are calling "Discovering the Next Great Technology Company", that will take some of these concepts and bring them to the event in Chicago.

To do that, I am partnering with my own team of HR and HR Technology experts - Jason Averbook, Trish McFarlane, Madeline Laurano, George LaRocque, and Kyle Lagunas who will help find, coach, and determine the 'Next Great Technology Company' that will win that illustrious title at the Conference in October. More details on this amazing session are coming soon, but there is one bit of information that I want to communicate right away - the process and information for HR technology startups to apply to be considered for this honor.

Here are the important details:

HR Tech startups can submit to be considered and get more information at:

http://www.hrtechnologyconference.com/ant.html

One that page you will find instructions, information, and the link to the application forms. There is no charge to apply, but the deadline is coming up fast, so interested HR technology providers should not hesitate in applying.

And one last note, because I know I am going to be asked - the "Awesome New Technology" session at the Conference for larger, established HR tech companies will once again be held at the event, and it uses the same application form at the same link as above. We have not, (this year anyway), given that session the reality TV make over just yet.

Thanks for your indulgence on this, and please do share the post and the link to apply to these sessions with any innovative HR tech company you know.

Nothing but our own fear

I was at the Globoforce WorkHuman Conference earlier in the week, and one of the more interesting aspects of this conference from the many that I attend in the course of the year is Globoforce's willingness to showcase speakers and topics that are not necessarily 'on the nose' with their specific set of technologies and solutions.

Most conference, especially vendor user conferences, tend to be super-focused on product - what's happening with the product, what new features are being developed, which companies are adopting the product, how can you learn to use the product better - you get the idea. And that makes perfect sense for vendor user conferences since the one unifying element that generally is the purpose and the binder for the event itself is the actual product. No products, no users, no user conferences. Pretty simple.

And while there was certainly some of that product related content at the Globoforce event, it did not seem at all like the primary reason for the event, and the driver for most attendees to take the time to be there. Globoforce and the community of folks at the event did (mostly) seem to be there for a more general, conceptual, and different reason - the idea of making work more 'human.'

What can make, or should make work more 'human' is at the same time a simple and kind of complex topic, (and not the same for everyone). I wrote about my ideas on this a couple of weeks back, so I won't go into them again here. But by making this non-product centric concept the central theme of your user conference, it frees up the organizers to make some interesting choices in terms of speakers and topics.

For me, one of the highlights of the event was a wide ranging Q and A session with the legendary actor Michael J. Fox. In the Q and A, Fox shared really openly and passionately several stories from his long acting career as well as his well-known and continuing battle with Parkinson's disease.

The conversation was full of gems, (like Fox lost out to Matthew Broderick for the lead role in one of my favorite films, 'War Games'), but the below quote, (which I tweeted of course, because that is what you do), was for me the idea that I am pretty sure I won't soon (if ever) forget.   

'When people look into my eyes they don't see fear. They see their own fear reflected back at them.' @realmikefox #WorkHuman

— Steve Boese (@SteveBoese) May 11, 2016

For some context, Fox was asked about if was ever scared or afraid of his condition and the ongoing battle with Parkinson's when he made the observation about fear - his lack of fear and the fear he senses others see when they talk with him about his condition.

This observation also reminded me of my single favorite Star Wars quote. Yes it is from Yoda, and no it's not the worn out 'There is no try' line.

The one I am thinking of is from The Empire Strikes Back from the part of the film when Luke is on Dagobah to train with Yoda and learn about the Force. 

Here's the setup and the line from Yoda (thanks IMBD).

Luke: There's something not right here... I feel cold. Death.

Yoda: [points to a cave opening beneath a large tree] That place... is strong with the dark side of the Force. A domain of evil it is. In you must go.

Luke: What's in there?

Yoda: Only what you take with you.

The 'fear' Michael J. Fox talked about was our fear, not his.

The 'evil' in the dark side cave wasn't really in there, rather it is carried in there by the seeker him or herself.

I think we often forget that most of our fears are within us. Not a product of some scary, external circumstance.

We choose what we see. We choose what we carry with us into that cave.

And what is really remarkable that what led me to think about these things for the last two days was something I heard at an HR conference.

Have a great weekend.

What makes a workplace human

Remember the classic Marvin Gaye song, 'What's Going On" from 1971?

Sure you do. In the song Marvin lays out a kind of meditation on many of the issues and problems facing America in the early seventies. What is interesting about the song to me is that 'What's Going On' is not phrased as a question, as in, 'What's going on?', but rather it is presented as a statement, i.e. this is what's going on.

I am taking the same approach to this post, 'What makes a workplace human', in that I am not asking, but rather I am going to try and make a statement too, at least a statement on what a human workplace means to me.

If I think about all the places I have worked, and the attributes from each of those places that were the most human, three things come to mind, (there are certainly more that three 'humanizing' elements in workplaces, but I kind of think they all can be abstracted into three main categories).

So what are the three common features of a more human workplace? 

1. Respect for the person - The most human workplaces and experiences that I have had in my career were with organizations, or more accurately, within work teams where people were respected and treated with dignity at a basic, simple level. These were teams that were made up of smart, high-performing individuals, and led by demanding leaders, but they never forgot that the organization was not some abstract entity, but rather was made up of individual, and real people. How do you know if your organization respects and values people as real people? Check the 'official' response when a team member has a personal crisis, a family emergency, or in the worst case, a death in the family. Does the team rally to support the person in need? Or do they worry, (primarily), about project deadlines, insurance forms, and leave of absence policy compliance? A human workplace treats people as people, not as cogs to keep in line.

2. Respect for the mission - The other side to the organization caring for its people as real human beings, is the people caring for what the organization stands for, and the larger mission that the organization exists to try and fulfill. The most human organizations consist of real people who (at least most of the time), feel energized by the mission and purpose of the organization, and can invest emotionally in doing their part to see that the mission is successful. When people can genuinely invest at an emotional level in a cause that is greater than just making sales or earning a profit, the 'humanity' of the organization increases dramatically.

3. Respect for the community - Every organization exists as a part of some kind of community, whether it is a small, local business that sits on a main street in town, or a global organization that operates in hundreds of locations. Either way, every organization makes an impact on its community, however that is defined. The most human organizations never forget the influence that they have over these communities, and the best organizations attempt to make their communities better places. Organizations that have a strong commitment and demonstrate caring to their communities are likely the same organizations that are going to be more human in their interactions with their people too.

The inspiration for this post is the upcoming Work Human Conference presented by Globoforce that is taking place from May 9-11 in Orlando. The event is about increasing the engagment of the organization, releasing the energy of your people, and helping you and your organization reach your potential. I will be attending and you can join me by using registration code WH16SB300, at the following registration link http://bit.ly/whstbotw and receive $300 off the current registration rate.

Notes from the road #19 - #HRTechChina Edition

We are about half way through the inaugural HR Technology China Conference and Exposition in Zhuhai, China and while I am a short break from Conference events and duties, I will try to crank out a quick Top 10 notes and observations from the trip so far:

10. Many of the primary HR issues in China and with Chinese companies seem really similar to those we commonly in the US as well - engagement, retention, the need for innovation and 'modern' people practices. Many of talks I have sat in on so far would not have been out of place in an American or European event as well.

9. One of the opening keynotes was given by former US Secretary of Labor Elaine Chao. She gave a great talk about challenges and opportunities for HR leaders worldwide, and how advances in technology are impacting the workforce. But beyond that, Secretary Chao is an absolute ROCK STAR in China. Literally hundreds of attendees lined up to see her up close and try to take a picture with her. And she was really kind, funny, and just all around cool as well.

8. I am the on-stage host of the China Conference like I am at HR Tech in the US, but let's just say the two rooms and audiences are very, very different. I probably need to learn some new jokes if I get to play China again.

7. But another portion of my act seems to be playing well in China - I have been told by no less than four different people in two days that I am the most handsome member of the American contingent at the event. So there's that.

6. I somehow talked Madeline Laurano and Trish McFarlane into making the long trip and presenting at the Conference. And Trish has already wrote a great post about the event which you should check out. 

5. Jason Averbook closed out the opening keynotes with a tight, crisp, but completely on-point talk about what are the really important considerations with HR transformation and technology disruption.

4. I love Chinese food. I might not love it for 12 meals in a row. Time for a burger and a beer. Hopefully soon.

3. Everyone in Zhuhai has been incredibly kind, generous, and patient with us as we have occasionally stumbled our way around. Someday I will write about trying to figure out how to print a batch of pre-ordered ferry tickets from a kiosk that was configured all in Chinese.

2. If you have never come out to China, or this part of the world in general, you really should try to make that happen. This is my second time in China, and really is an amazingly interesting place.

1. As much as I love this place, I will be glad to get back home though. The NBA playoffs are about to start! Congrats to the Warriors for reaching 73 wins.