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    Entries in HR Tech (102)

    Friday
    May152015

    PODCAST - #HRHappyHour 212 - LIVE from Cornerstone Convergence 2015

    HR Happy Hour 212 - LIVE from Cornerstone Convergence 2015

    Recorded Wednesday May 13, 2015

    Hosts: Steve BoeseTrish McFarlane

    Guests: Denise Domian, SVP Human Resources, Bon-Ton Stores

    Jason Corsello, VP, Corporate Strategy, Cornerstone OnDemand

    LISTEN HERE

    This week on the show Steve sat down live at the Cornerstone Convergence 2015 Conference in Los Angeles with Denise Domian, SVP of Human Resources from Bon-Ton Stores, a national chain of department stores with 275 locations and more than 26,000 employees to talk about some of the challenges facing the modern HR leader today, and how Denise and her team at Bon-Ton are leveraging new technologies and strategies to help meet these challenges. Denise shared some great insights on how a deliberate focus on company culture, linking culture to strategic actions, and creating an environment where employees are empowered to connect and collaborate has led to some substantial and positive business outcomes.  You can check out Denise's most recent piece on the Bon-Ton #LOVESTYLE blog here.

    Additionally, Jason Corsello from Cornerstone shared news of some recent and new Cornerstone OnDemand innovations to help enable organizations to gain more insights from their Talent Management data and to make more informed talent decisions based on making better predictions from their data. The next wave of Talent Management technology is all about how to create value and generate positive outcomes from their people data.

    Steve and Denise also commiserated on their shared love of T-accounts and Steve tried to get Denise to validate a Bon-Ton Stores credit he's been holding since 1997.

    You can listen to the show on the show page here, or by using the widget player below:

    Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio

     

    And of course you can listen to and subscribe to the HR Happy Hour Show on iTunes, or via your favorite podcast app. Just search for 'HR Happy Hour' to download and subscribe to the show and you will never miss a new episode.

    This was a really fun event and a really fun show. Thanks to Denise, Jason, and the team at Cornerstone for hosting the HR Happy Hour Show this week!

    Wednesday
    May132015

    Hating a workplace tech product is pretty common. But do you hate it enough to switch?

    This week I'm out at Cornerstone Convergence, which is talent management techology provider Cornerstone OnDemand's annual customer event. Cornerstone puts on one of the HR Tech industry's best (and most fun) events each year and it is one event I am sure to make time for each year. Aside, ask me about last year's Poison concert at Convergence - it was amazingly fun. 

    One of the data points that always comes up at these kind of events is customer retention rate, i.e., the percentage of customers that upon initial contract expiration, (typically after three years), decide to actually renew their contracts with the technology solution provider. At the Cornerstone event they mentioned a pretty high retention/renewal rate, somewhere north of 90%, (I can't remember the actual number and it doesn't really matter for the purposes of this post anyway).

    And Cornerstone is not the only HR Tech solution provider that is able to boast such lofty customer retention rates, I would guess that every single time I have heard a vendor, any vendor, talk about customer retention rates their numbers are similar - they claim their existing customer renew at a rate of 90% or better.  And since I have neither a reason to doubt any of the individual reports of extremely high customer retention rates, nor the existence of some kind of industry-wide handshake agreement where every vendor reports 90% and higher retention rates, let's assume that in fact this is the case, and that most customers do in fact, renew their software contracts at these levels.

    So what does that mean, or stated differently, why is a 90%+ retention rate important for the HR/Talent leader? I can think of three reasons, (although three will be easier to remember, so let's stick with that number for now).

    1. If you're actually in the market, (or soon will be), for a new ATS, LMS, HRIS, or any other kind of software that ends in an 'S', you'd better choose wisely, since these extremely high retention rates tell us that most likely you will be in a relationship with this new technology for quite some time. Take a little bit longer in your up front process, engage more folks in the technology evaluations, heck, maybe even earmark some more budget for bringing in some outside experts to help you navigate the selection process. Even in the modern age of SaaS technology, most enterprise software decisions tend to stay with us for a long, long time.

    2. We consistently underestimate people's aversion to change, even when presented with better alternatives. It has been estimated that in some applicaitions that a replacement technology has to be demonstrated as providing 9 times more value and utility than the existing solution in order for most folks to be willing to make a change. We don't like changing things as mundane as toothpaste brands or where we order coffee in the morning, and most of your workforce probably doesn't want you to change their workplace tools all that often, even if the 'new' ones are better. It's just too much hassle for the average, busy worker and manager to learn some new learning or recruiting or compensation tool. Said differently, they may not really like the tools they have now, but at least they know how to use them. 

    3. The ability to consistently deliver on promised future product development promises probably needs to be ranked higher on any HR technology software selection criteria your organization uses when evaluating competing technologies. This is the classic 'It's on the roadmap' stuff that you will hear often in the sales cycle or even after you become a customer. One of the most important challenges for providers is to balance the need for new product and feature development with their simultaneous need to support customers, fix bugs, and stabilize existing applications. How the provider can live up to promised future capabilities, particularly ones that are critical for your organization, becomes more and more important the longer the customer/provider relationship lasts.

    So take all that for what you think it's worth, I predict either if you agree or disagree, 90% or you (or more), will be back tomorrow for the next installment of this nonsense....

    Friday
    Apr172015

    PODCAST - #HRHappyHour 210 - LIVE from Equifax Forum 2015

    HR Happy Hour 210 - LIVE from Equifax Forum 2015

    Recorded Live from New Orleans on Wednesday April 15, 2015

    Hosts: Trish McFarlaneSteve Boese

    Guests: Dann Adams, Mike Psenka, Scott Collins, Equifax Workforce Solutions

    Listen to the show HERE

    This week on the HR Happy Hour Show, Steve and Trish recorded a special show LIVE from the Equifax Workforce Solutions Forum 2015, an annual event for Equifax customers and community. We were joined by Dann Adams, Mike Psenka, and Scott Collins from Equifax for a fun, informative, and wide-ranging conversation on some of the most important challenges facing HR leaders today - managing compliance in a complex environment, the continuing need to stay on top of evolving ACA requirements, and how modern technology solutions and approaches are enabling HR leaders to move from simply collecting data, to gaining valuable business insights from that data.

    Additionally, we learned about how two Equifax customers, Tyson Foods with their amazing support of disaster-hit areas, and Team Rubicon, who have engaged significant numbers of returning veterans in their disaster relief efforts are doing incredibly valuable and important work in the communities they serve.

    You can listen to the show on the show page here, or using the widget player below:

    Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio

     

    The Equifax Workforce Solutions team not only has developed a powerful set of HR technologies, they also understand the importance of true partnership - with their customers, their employees, and their communities. This was a fantastic, fun, and very informative event, and many thanks to everyone at Equifax for the warm hospitality.

    And of course you can listen to and subscribe to the HR Happy Hour Show on iTunes, or via your favorite podcast app. Just search for 'HR Happy Hour' to download and subscribe to the show and you will never miss a new episode.

    We hope you enjoy the show as much as we did recording it! 

    Monday
    Apr132015

    PODCAST - #HRHappyHour 209 - Castlight and Enterprise Healthcare Management

    HR Happy Hour 209 - Castlight and Enterprise Healthcare Management

    Recorded LIVE from the Health & Benefits Leadership Conference April 9, 2015

    Hosts: Steve Boese, Trish McFarlane

    Guest: Maeve O'Meara, VP Products Castlight Health

    Listen to the show HERE 

    US organizations spend about $620B annually on employee health and benefits programs and up to 30% of this enormous spend is wasted according to some estimates. For most employers, health and benefits is a Top 3 cost, but most have also only managed these as costs, i.e., as needing to be controlled, managed down, and to be shifted more to employees in the form of greater employee contributions towards care and benefits. But for many organizations, employee benefits have moved from a cost to be managed towards an important asset to be leveraged for employee well-being and organizational success. 

    Today on the show, Steve was joined by Maeve O'Meara, VP Products from Castlight Health, an HR technology solution provider that has created a platform for what is becoming known as 'Enterprise Healthcare Management'. The Castlight platform helps employees access and utilize benefits and health programs and provides them better information, educational resources, and transparency to guide them in actively managing their care. For employers, the platform provides rich analytics about employee use of benefits, trends that are impacting and indicative of workplace challenges and tools to better predict what will happen next with employee benefits utilization. This leads to better experiences for employees and better outcomes for employers.

    You can listen to the show on the show page here, or using the widget player below:

    Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio

     

    And of course you can listen to and subscribe to the HR Happy Hour Show on iTunes, or via your favorite podcast app. Just search for 'HR Happy Hour' to download and subscribe to the show and you will never miss a new episode.


    Thanks to Maeve and Castlight Health for joining us!

    Friday
    Mar272015

    PODCAST - #HRHappyHour 208 - LIVE from Ultimate Connections 2015

    HR Happy Hour 208 - LIVE from Ultimate Connections 2015

    Recorded Wednesday March 25, 2015

    LISTEN HERE

    Hosts: Steve BoeseTrish McFarlane

    Guest: Cecile Alper-Leroux, Ultimate Software

    This week on the HR Happy Hour Show, Steve and Trish recorded LIVE from the Ultimate Software Connections 2015 Customer Conference in Las Vegas. Our guest was Cecile Alper-Leroux from Ultimate, one of the most interesting, influential, and engaging leaders in the HR Technology industry. And quite frankly, Cecile is one of the HR Happy Hour Show's favorite guests too.

    On the show, Cecile talked with Steve and Trish about designing HR technologies from a person-centric viewpoint, the importance of creating technologies that are simple to use while still providing the depth of functionality that most organizations need, and finally around some really interesting and innovative concepts like thinking about the organization's health more holistically and 'culture as a service.'

    Additionally, Steve talked about a $175 million journal entry, Ben Eubanks makes a cameo appearance, and Trish shared some 90s music memories.

    You can listen to the show on the show page HERE, or by using the widget player below:

    Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio

     

    This was a fun and engaging show - many thanks to Cecile and to everyone at Ultimate Software for hosting the Happy Hour once again!

    And of course you can listen to and subscribe to the HR Happy Hour Show on iTunes, or via your favorite podcast app. Just search for 'HR Happy Hour' to download and subscribe to the show and you will never miss a new episode.