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    Entries in HR Tech (89)


    Your HR Tech Vendor Should Tell You 'No'

    Having an interesting day at the HR Tech Tank event in Toronto meeting with and talking to a talented group of HR Technology Startups that are (mostly, I think anyway), based in Canada.

    One of the recurring themes that has come up during the day is the importance of listening to customers/prospects in the design and development process. As a couple of the startup veterans in the group have pointed out, if you run too far down a development path and have not done enough research, prototyping, and received enough detailed feedback from the most likely users of the product, then you place yourself at serious risk of building something that no one (except maybe you) actually wants.

    But at the same time, if you do too much listening to customers and prospects and focus on attempting to incorporate all of their feedback, enhancements, and feature requests into an existing product, (and more importantly, into a product that is meant to be fairly tight in scope), then you end up with a more complex product than you had intended, might miss important delivery commitments, and risk not staying true to your initial vision for the product. Probably the very same vision that sold your first employees, investors, and even customers on initially.

    It is definitely a fine line to walk for an HR Tech Startup founder and their team, and likely also for more established HR tech providers. It really comes down to having a pretty deep understanding of your product, your team's capability, the completeness of your vision and product, and lastly your philosophy about working with customers.

    There are no specific of set rules or answers for sure. Which is why creating and delivering product is really, really hard.

    But for customers or prospects it feels or seems much easier, right? Just look for and agree to continue working with only those vendors that continually say 'Yes' to all of your enhancement and new feature requests. After all, you are the customer and the customer is always right. And if your vendor doesn't react as completely as you like, and according to your timeframes then you can simply find some other one that will.

    Except for the fact that unless you are the startup's very first customer, then that means that there are others, maybe even thousands of other customers making similar requests of your vendor. And guess what? All of those other customers think their enhancement requests are just as important as yours.

    And if the vendor keeps saying 'Yes' to all of, or even most of your (and everyone else's) requests, they will end up with a product that is more a set of collected features and less of an elegant solution to a problem. A solution and vision that was what originally so compelling that you had to have it.

    The vendor, especially the startup vendor, HAS to say 'No' sometimes, maybe most of the time.

    The challenge for you, the customer, is to learn that 'No' is sometimes, maybe most of the time, the right answer. For both of you.


    Some final thoughts and thanks from #HRTechConf 2014

    Last Friday we wrapped up the 17th Annual HR Technology Conference, what I believe was an extremely successful event and for attendees, exhibitors, sponsors, press, analysts, bloggers, and everyone else in the large HR Technology community, a professionally and personally valuable experience.

    For me, who spent the bulk of my time in 2014 planning, preparing, organizing, promoting, and then for lack of a better term, hosting the Conference, it will still probably take a few more days/weeks for everything to settle in and to take the feedback and observations from the last week and incorporate that into next year's planning process. But I did take the weekend to kind of decompress, tried to stay (mostly) offline and catch up on my sleep, and to think about my initial thoughts about the Conference that I would like to share, and more importantly, to publicly thank at least a few people that played an important part in the event this year.

    First - three quick general thoughts about the event 

    1. I thought there was great energy and enthusiasm at the event - in the Expo, at the General Sessions and Awesome New Tech demonstrations, during the parts of concurrent sessions that I was able to see, and of course at the receptions and dinners that I attended.  Even by last Friday, Day 4 of the event, we had a lively and engaged audience for the Awesome New Startups demo that started EARLY at 8AM, and then for Ray Wang's closing keynote. Excitement or engagement is a really hard thing to measure, but so many folks stopped me to tell me that they just felt a better vibe around the show this year, that I wanted to mention that. I want HR Tech to be energizing and fun, and I hope we succeeded in that.

    2. After a certain point, size becomes a real challenge. This year the Conference had a record number of speakers, sessions, and even keynotes that made for the 'biggest' HR Tech Conference to date. And while we are really proud of that, we also have to acknowledge that with the increase in size and scope, that it has become just about impossible to see everything and meet everyone that you would like to at the event. I did think that the physical layout of the show was such that the long, long walks of prior years were lessened, but there were still times where I know that I personally could not make it to where I wanted to be in time. I will try to find ways to manage this going forward, but if I was not able to talk or meet with you at the event, I do want to apologize for that.

    3. Some folks come a long, long way to attend HR Tech. I noticed this the most on Friday morning, before and after Ray's closing keynote. Since the event was just about complete, and I was almost out of things to worry about and do, I had a fair bit of time to just chat with attendees. And that morning in the space about about 15 minutes I met (and took photos with), attendees from China, India, Pakistan, Abu Dhabi, Brazil, Belgium, Australia, and New Zealand. That was really fun, and kind of cool. And also serves to me as a great reminder that attendees make a huge investment of time and resources to attend HR Tech, and we need to continue to work hard to deliver a great and valuable Conference and experience.

    Second - Keep, drop, and make new

    The big challenge with taking over a long-standing and successful event is figuring out how much to change, what to leave as-is, and what/where/how to try and move the event into a new direction. And that process of evaluation for an event like HR Tech is an ongoing, and sometimes inexact one at that. As for some of the new elements we introduced to the show this year, (expanded opening day/night, a more 'Technical' track, and an overall increase in sessions/speakers), I think for the most part they went over well. So I would expect all of that to continue on into future events. We also tried to stay true to what has been traditionally been a strength of the event - detailed case study type presentations from HR leaders at many of the world's leading organizations.

    Finally, early reports seem to suggest that an increased focus on HR Tech startup technologies, in the Expo Hall as part of our first-ever startup pavilion, and with our inaugural 'Awesome New Startups for HR' session, were both well-received. Of course, I welcome your comments and feedback going forward on what to more of, what to do less of, and what new things we should bring to the show.

    Third - Some folks I have to thank, (and I apologize in advance to not be able to list or mention everyone that I should, just like the Conference has grown to make it almost impossible to talk with everyone that I would like, I can't possibly name everyone here that I should thank), for their incredible contribution to the Conference this year. But I am going to try anyway... (these are presented in no particular order, just streaming them out as they come to me)

    Kris Dunn - KD stepped in at the 11th hour to take on a pretty big spot in the Agenda that came open due to a very late speaker cancellation. There are not many people who would have been willing and able to step in like that especially considering he already was leading a session later in the day. Huge thanks to the Capitalist for taking that on.

    Laurie Zaucha, Sara Hill, Coretha Rushing, and Ashley Goldsmith - These four HR leaders were the participants in the 'Modern CHRO' panel that I co-hosted along with Trish McFarlane. This was a great group of HR executives, were easy to work with, and reminded us all what true leadership looks and sounds like. I want HR Tech to be a place where we see and hear from the absolute best of the best in HR, and these panelists exemplify that completely.

    Trish McFarlane - In addition to Co-hosting the Modern CHRO Panel mentioned above, Trish also led an Expert Discussion session on HR Technology implementations about which I heard fantastic reports. But beyond that, she was a great sounding board and source of excellent advice throughout the event planning process. And she co-hosts my favorite podcast the HR Happy Hour Show!

    Jason Seiden - Jason launched his new startup BrandAmper at the Conference, as one of the participants in the first-ever 'Awesome New Startups for HR' session. This was not without risk, pressure, and probably some lost sleep. But Jason and Lisa Cervenka did an amazing job (like all of our startups), and I hope to see them back next year on the Big Stage!

    John Sumser - John led one of our sessions in the new Ideas and Innovations track, his on Computational HR, and while I was not able to sit in on the session, it probably was the one that I feel the worst about missing. He is also a remarkably nice and generous person that has contributed much to the event and to me as well.

    Michael Krupa - Mike did a tremendous job not only personally serving on a two-hour long panel in our 'Tech' track, but also serving to help create and coordinate several other elements at the show. Plus, he is one of the very few people I will allow to hug me in public.

    Naomi Bloom - Naomi did a tremendous amount of work in the run-up to the show, coordinating and helping to program what was a very successful Tech track at the event. Sadly, she was unable to actually participate live at the event due to a medical issue. But she had prepped her panel so well that they were able to carry on, and she stayed engaged with the event on Twitter throughout. Get well soon, Naomi!

    Mike Psenka - Mike runs the Workforce Analytics team at Equifax Workforce Solutions and not only did he present a great session with Whole Foods, he also allowed Trish and myself to crash his team dinner once again. Mike and the Equifax team are a super nice bunch of people that I enjoy spending time with at HR Tech each year.

    Ed Chase, Dave Shadovitz, Vicky Dennehy and the rest of the LRP team - It goes without saying that probably 95% of what happens to deliver an excellent experience to the HR Tech community goes on behind the scenes, and out of sight of most. But the LRP team does such a fantastic and professional job getting the thousands of elements aligned to present a great show for everyone. Trust me, you don't have any idea what goes on out of view, and you probably don't want to know, but the LRP team takes it all in stride. Many thanks to all of my colleagues for everything you do.

    All of our attendees, speakers, exhibitors, analysts, sponsors, and friends - We have such an engaged, vibrant, and enthusiastic community around HR Tech that in many ways that makes my job easy. So thanks to everyone who was at the event last week. There are literally thousands of you who contribute to the event, each in your own way, and that adds up to a remarkable and valuable community of people that make what I get to do really fun and amazing.

    Thanks again and please do mark your calendars now for the 18th Annual HR Technology Conference - October 18 -21, 2015 at the Mandalay Bay in Las Vegas.

    Have a great week! 


    Notes from the road #11 - Heading to #HRTechConf Edition

    Random observations, thoughts, and disposable commentary from yesterday's journey out to Las Vegas for this week's HR Technology Conference...

    1. If you want to save your company or yourself a few bucks on air travel, (and most of either have to or want to do this), you either have to fly really early, (6AM), really late (hello red eye back from the West Coast), or sit around for hours and hours on a layover in places like Detroit or Chicago. Note, I am drafting up at least the start of this post about 60 minutes in to a 3-hour layover in Detroit).

    2. If you fly say about once per month or more, and generally stick with the same airline, then it is definitely worth the $500 or so to buy a airline club membership for the year. I know it sounds like a lot of coin for what you think will only be a few random hours here and there when you'd actually use the club but you would be wrong. Food, drinks, free wifi, clean bathrooms, drinks, (did I say that already?), agents at the front desk that can actually help you, and a relatively calm and quiet place to wait out layovers and delays. The very first time you use the club after buying in you will be kicking yourself for not doing it sooner. Trust me on this.

    3. From the 'I can't believe this is happening' department, in recent weeks I have had delayed flights for two different reasons that in two decades or so of travel I had never had happen before. In the first, we could not leave until the on board oxygen canister was recharged, (it had been used to give some O2 to a nervous passenger during boarding). In the second, the plane was not able to depart because it had been over-fueled and some indeterminate amount of Jet A had to be siphoned out. I have no idea how they actually do the siphoning, but it takes an ETERNITY to do. 

    4. Detroit airport has the only (that I have ever seen), food concession that sells pretty much exclusively peanut butter and jelly sandwiches. This may sound like not that big a deal, but if you have someone in your family with a peanut/nut allergy (as I do), then finding places to get a little bit of a PB&J fix is a VERY important thing. I hope my son is not reading this right now.  But I miss PB&J...

    5. No one reads in airports or on planes any more. You are either pounding away on Email (most of the sad-looking middle-aged guys in first class and in the Sky Club), or are cruising Facebook on a tablet, (pretty much everyone else). It seems to me from my very unscientific observations that older women, (think 50+) are the most enthusiastic Facebook users. It's like Facebook has given validation and opportunity for them to be all up in the details of everyone's business (like they always wanted to be, but used to require more effort). I am 95% done with Facebook by the way. I am on Ello though. That I like. Until the big corporations ruin it.

    6. Ok, I am out for now. Need to score that PB&J before my flight out to Vegas. If you are heading to HR Tech, please be sure to say Hi. I would love to meet some folks who read the blog.

    Have a great week!


    Attending HR Tech? Here are my Top 10 Tips - #HRTechConf

    It's now less than one week until what is in my completely biased view as the Conference Co-Chair the best annual event for HR professionals, the HR Technology Conference in Las Vegas. If you are coming out to the event next week, and I hope lots of readers are, I wanted to serve up my slightly better informed view than most list of the Top 10 Tips for getting the most out of your HR Tech Conference experience.

    So here goes, (in no particular order, save this is how they came to me in a semi-coherent state late last night).

    1. Take advantage of the Conference's 'Welcome' day activities on Tuesday, October 7

    For the first time ever at HR Tech, we will have a pre-conference educational session (no extra charge for full conference attendees), a 'Welcome' keynote from author, speaker, and all-around smart-as-heck person Rahaf Harfoush, and an Opening Reception (with drinks and appetizers) in the Expo Hall, (which will too be Open and with the Exhibitors ready and eager to meet you. 

    2. Don't go overboard on Tuesday night

    HR Tech is closer to a marathon than a sprint. I suppose it is more like a 10K or maybe even a half marathon. Either way, you jump out of the starting line all full of energy and adrenalin and excitement, but after a couple of miles of running at a pace you know you are not ready to sustain you are definitely going to hit the wall. And it might get ugly. In fact, seeing as it is Vegas, it almost certainly will get ugly. My point is you want to build slowly. And most of the really big, fun, over the top night time social events are on Wednesday the 8th and Thursday the 9th anyway. So have fun on Tuesday night, just remember you are not as young as you used to be. Leave something in the tank for the middle and end of the race.

    3. Plan your days, but be flexible, and leave some time to explore

    This year we have a record number of tracks and concurrent sessions. In most of the concurrent session time slots, there are as many as 10 sessions running at the same time. So you are going to want to spend some time in advance thinking about which sessions you'd like to attend, and even make a backup selection (or two) just in case we have to play nice with the Fire Marshal and cap off attendance in a session. But leave some room in your day to linger a little longer in the Expo Hall or take in one of the demo sessions that will be running on Wednesday or Thursday. Or even just to have some time to chat with some of the new friends you have made, (more on that to come). My point is this, it is a Conference, not a synchronized swimming contest - you don't have to know every step you are going to take in advance. 

    4. Don't travel (all the time) in the same pack

    If you are attending the Conference with some of your co-workers, (which is great), make sure to not spend all of your time traveling in tandem. Split up and cover some different sessions, make sure to engage with other folks during general sessions and meals, and maybe even (horror), hit some different parties after hours. You want to make sure you are not just seeing and interpreting things through the same lens that you use back in the office, sometimes breaking away from your co-workers, even for a little while, can help you to do this.

    5. Say 'Hi' to me, or rather, anyone that you really want to meet and connect with

    Of course I want to meet as many people as I can, but you do too. And chances are you might want to meet and chat with one of our amazing speakers or one of our industry experts that will be leading Expert Discussions throughout the event. So make sure you do! All of these execs and leaders are extremely approachable and generous with their time and their insight. So if there is someone, anyone, you want to meet, then don't let a long line of people stop you from doing just that. One of the best aspects of the HR Tech community is how much everyone wants to help, especially HR leaders that are interested in how HR technology can help them and their organizations move forward. 

    6. Take a rest somewhere in the middle of the run

    Ok, much like I am ready to take a breather half way into this post, (at about the 800 word mark and counting), at some point during HR Tech you will want/need to take a little time to recharge. This could mean ducking out a little early from one of the parties, taking a power nap back up in your room after the last session of the day and before heading out for the evening, or it could be as simple as passing on that third dessert from the buffet. All I am saying is you probably can't go full speed all day and night in Las Vegas for too long and come out feeling good on the other side. Find a spot to get some rest, maybe hit the spa or the pool, (it will be pretty hot), and get ready for the last part of the run.

    7. It is ok to talk to the vendors in the Expo Hall. Even ones you have never heard about.

    I know for attendees the overwhelming tendency of Expo visit time is spent walking from place to place, checking out the vendors you are familiar with and/or interested in learning more about, and maybe entering a contest or two. And while you can easily spend hours talking with vendors and people you know, or maybe are currently using in your organization, I really recommend spending some Expo time checking out and actually learning about at least a few vendors that you have never heard about before. Now I don't want to name specific names, (because there are just too many and I will get in trouble as I would have to leave some out), but you know who you don't know, (if that makes sense), and I can assure you there are dozens of amazing solutions just waiting to be discovered. If you are not sure who to check out, send out a Tweet on the #HRTechConf hashtag and just ask. Not using Twitter? Well that is a problem we will have to solve another day.

    8. The General Sessions are big and crowded and long. Go to them anyway.

    Yes the General Session rooms are massive. And crowded. And by the time you get there lots of the good seats are taken. But you still should attend them anyway. We have a fantastic panel on Thursday morning on the Workforce of the Future led by CNN's David Gergen and we have not one but two 'Awesome New Technology' showcases: one for more established providers on Thursday afternoon and one for Startups on Friday morning. You want to learn and be challenged in the Workforce 2020 session and you definitely want to be blown away by the latest and greatest innovations in HR technology in the 'Awesome New' sessions. These General Sessions bring the entire community together and you simply have to be a part of that.

    9. Don't skip Friday.

    Assuming you made your travel plans accordingly and are still going to be in Las Vegas next Friday morning, you want to make sure you drag your tired, sorry self out of bed to make it down for the last half day of the Conference. We have the previously mentioned 'Awesome New Startups' session, a set of great concurrent sessions, (including speakers from Facebook, Goldman Sachs, and CVS), and then what will be a fantastic closing keynote from the hardest working man in technology, Ray Wang. You can do it. It is only a half day and you can sleep on the plane.

    10. And this is the most important one - Connect with as many people as you can.

    This is kind of a boring tip since everyone who gives advice about these kinds of things always includes something like this. But just because everyone tells you to do this, doesn't mean it is bad advice. The truth is the most enduring value anyone (even me) gets from HR Tech or any large event comes from the people you meet, the relationships you build, and the connections you forge. Your next customer, next vendor partner, next boss, next employee, or maybe your next new best friend just might be at HR Tech next week too. But you have to take some initiative to connect. And for some folks, (again me too), that is not always the easiest or most natural thing to do. But you should try anyone. Even if you set a simple goal of connecting with even one or two new people each day at the Conference it will be worth the effort. And if you are finding that to be too hard, then find me and say 'Hi'.

    Ok, that is it, I am out. I also want to thank regular blog readers who might have gotten a little tired of all the HR Tech Conference content on the blog lately.  Next week there will be nothing new here (probably) while I am at the event, but I will get us back to the regularly scheduled nonsense after that.

    Have a great weekend!


    Some HR Technology Conference Updates - #HRTechConf

    Because you are not ever going to get enough HR Technology Conference news and updates in the next two weeks, here are a few items that I wanted to call to your attention, whether or not you are able to attend the Conference next week from October 7 - 10. (Aside, there is still time to attend! Use discount registration code 'HHH14' to receive $550 off the on site rate, grab a cheap room in Las Vegas on Hotwire, and jump on a Southwest flight and you are all set!).www.hrtechconference.com

    First off, a couple of weeks back the Conference announced the first-ever slate of 'Awesome New Startups for HR' that will be presenting and demonstrating their innovative solutions at the Conference next Friday, October 10. My latest column for Human Resource Executive features more information about these technologies that if you are coming to the Conference or not, you definitely want to learn more about.  

    Next, in addition to the 'Awesome New Startups' session, the Conference will showcase the latest innovations from six more established HR technology solutions providers, (Ultimate Software, Cornerstone OnDemand, Workday, Castlight Health, Dice, and HireVue), in our 'Awesome New Technologies for HR' session on Thursday, October 9. 

    And, the editors of Human Resource Executive just released the names of their choices for the coveted 'Top Products of 2014' who will receive their awards at a luncheon at the HR Technology Conference on Wednesday October 8. 

    I have appeared on just about every HR/workplace related podcast in the last couple of months to promote the Conference, but of course my favorite one, and really the only one you need to listen to, is mine and Co-host Trish McFarlane's own HR Happy Hour Show, where we previewed the upcoming event. Listen to the replay here, or just grab it from iTunes or your favorite podcast app - just search for 'HR Happy Hour'.

    Oh, and one last thing - we have had a few updates and changes to the HR Technology Conference program since it was originally published. So if you are still debating whether or not to make the trip out to what promises to be sunny and warm Las Vegas, please do check out all the program details here and in-depth descriptions of the sessions here.

    So, who will I see out at HR Tech next week?