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    Entries in HR Happy Hour (258)

    Saturday
    Jun232018

    This week on the #HRHappyHour Podcast Network

    This was a big week on the HR Happy Hour Podcast Network and with the HR Happy Hour on Alexa, so in case you missed anything or wanted to catch up on your favorite HR podcasts this weekend, here is a quick rundown of this past week on the HHH Network:

    The Human Friendly Workplace 5  - The Power of Purpose in Business with Jason Lauritsen

    In this episode, Jason interviews Kristofor Lofgren, CEO of Sustainable Restaurant Group, the parent company of Bamboo Sushi and Quick Fish--two sustainable fast casual restaurant concepts. In the discussion, Kristofor shares how creating a culture of purpose has helped him to not only attract the most qualified employees, but also to keep them. He also explains that when you treat your employees like adults and show empathy, sympathy, compassion and thoughtfulness; you will have a devoted workforce of leaders.

    HR Happy Hour 325 - Connecting Technology, Data, and the Employee Experience with Steve Boese and Trish McFarlane

    Sponsored by Virgin Pulse - www.virginpulse.com

    This week on the HR Happy Hour Show, Steve and Trish were joined by Scot Marcotte, Client Technology Leader from Conduent HR Services, a digital interactions company that serves HR organizations as an 'aggregator of experiences', to help HR organizations deliver better services by bringing together, data, insights, and helping employees be more informed of the services and programs for health, wealth, and career programs that are available to them.

    On the show, we talked about some of the major technology and organizational changes that are driving and shaping how leading HR organizations are providing services to their employees and helping the organization achieve their desired business outcomes.

    Research on the Rocks 6 - Measuring and Driving Employee Engagement with Mollie Lombardi and Madeline Laurano

    In this episode, Madeleine and Mollie catch up on their spring conference travel, and sit down with Willis Towers Watson to talk about how they are measuring and driving engagement within organizations. They discuss how tools can help enable managers to take action on employee sentiment data, as well as the power of a "listening strategy" when it comes to managing change and driving performance.

    Reminder: You can subscribe to all the HR Happy Hour Podcast Network shows on Apple Podcasts, Stitcher Radio, Google Podcasts or your favorite podcast app - just search for 'HR Happy Hour'.

    Finally, the HR Happy Hour Show for Amazon Alexa is going strong too - in the Amazon Alexa app you can add the 'HR Happy Hour' skill to your Alexa's daily Flash Briefings for updates three or four times each week from Trish McFarlane, Steve Boese, and Ben Eubanks. These are short, 3 - 5 minute 'mini' episodes covering a wide range of topics on HR, the workplace, technology, business and more. And if you don't have an Echo device you can also listen online at  the HR Happy Hour Show on Alexa.

    Here's a sample of one of the shows from this week:

    HR Happy Hour on Alexa - Episode 28 with Steve Boese

    Welcome to the HR Happy Hour on Alexa. A short, quick version of the popular HR Happy Hour Podcast, where Steve Boese, Trish McFarlane, and Ben Eubanks take on topics on Human Resources, HR technology, work, and the workplace. And more.

    In this episode, Steve talks about the Life at 2.0x speed, and what listening to podcasts at double speed says about our work culture.

    That's it from your pals on the HR Happy Hour Podcast Network - have a great weekend!

    Thursday
    Jun212018

    PODCAST: #HRHappyHour 325 - Connecting Technology, Data and the Employee Experience

    HR Happy Hour 325 - Connecting Technology, Data, and the Employee Experience

    Hosts: Steve BoeseTrish McFarlane

    Guest: Scott Marcotte, Conduent HR Services

    Sponsored by Virgin Pulse - www.virginpulse.com

    LISTEN HERE

    This week on the HR Happy Hour Show, Steve and Trish were joined by Scot Marcotte, Client Technology Leader from Conduent HR Services, a digital interactions company that serves HR organizations as an 'aggregator of experiences', to help HR organizations deliver better services by bringing together, data, insights, and helping employees be more informed of the services and programs for health, wealth, and career programs that are available to them.

    On the show, we talked about some of the major technology and organizational changes that are driving and shaping how leading HR organizations are providing services to their employees and helping the organization achieve their desired business outcomes. Some of the topics we talked about included the focus on employee wellbeing, how wellbeing can be a strategic talent advantage, employee financial wellness (and how that can impact talent management), how HR organizations can make sense of all the data now available to them, employee data security, and much more. 

    We also had a quick update from the suburbs - pool installation, snakes on the porch, and rogue cats. And how the 'EAP' plan needs a re-branding.

    You can listen to the show on the show page HERE, on your favorite podcast app, or by using the widget player below:

    This was a fun and interesting show, thanks Scot for joining us.

    Remember to subscribe to the HR Happy Hour Show on Apple Podcasts, Stitcher Radio, Google Podcasts (new), or wherever you get your podcasts - just search for 'HR Happy Hour.'

    Friday
    Jun152018

    PODCAST: #HRHappyHour 324 - HR and the Internet and Technology Trends for 2018

    HR Happy Hour 324 - HR and the Internet and Technology Trends for 2018

    Hosts: Steve Boese, Trish McFarlane

    Sponsored by Virgin Pulse - www.virginpulse.com

    Listen HERE

    This week on the HR Happy Hour Show, hosts Steve Boese and Trish McFarlane talk about the Kleiner Perkins Internet Trends Report for 2018 and the key tech trends that are impacting work and workplaces.

    The Internet Trends Report is published annually by VC firm Kleiner Perkins, led by Mary Meeker, and provides a massive overview of the most important internet, technology, and software trends, on a global level, and is read and cited by just about everyone in the technology space. The report covers e-commerce, social networks, digital advertising, technology at work, enterprise technology, and much more. It is must-reading for anyone who needs to be current with what is going on in tech.

    On this annual HR Happy Hour Show covering the report, Steve and Trish identify three major themes from the 2018 Internet Trends that we think will impact HR and work - personalization and consumerization, the on-demand workforce, and finally Artificial Intelligence.

    We hit each of the three topics, shared some thoughts on how HR and HR tech are responding to them, and how HR leaders can use knowledge of these trends moving forward.

    We also talked about the weather, (of course), the virtues of the Slip 'n Slide, and why Steve doesn't like to buy green bananas.

    You can listen to the show on the show page HERE, on your favorite podcast app, or by using the widget player below:

    This was a fun show, thanks for listening. Remember to subscribe to the HR Happy Hour Show on Apple Podcasts, Stitcher Radio, or your favorite podcast app - just search for 'HR Happy Hour'.

    Tuesday
    Jun122018

    Balancing data and judgment in HR decision making

    A few weeks ago I did an HR Happy Hour Show with Joshua Gans, co-author of the excellent book Prediction Machines. On the show, we talked about one of the central ideas in the book - the continuing importance of human judgment in decision making, even in an environment where advances in AI technology make predictions (essentially options) more available, numerous, and inexpensive.

    I won't go back through all the reasoning behind this conclusion, I encourage you to listen to the podcast and/or read the book for that, but I did want to point out another excellent example of how this AI and prediction combined with human judgment idea plays out in human capital management planning and decisions. A recent piece in HBR titled Research: When Retail Workers Have Stable Schedules, Sales and Productivity Go Up shares some really interesting findings about a study that aimed to find out if giving retail workers more schedule certainty and clarity would impact business results, and if so, how?

    Some back story on the idea behind the study first. As demand planning and workforce scheduling software has developed over the years, and become much more sophisticated, many retailers now have the information and ability to set and adjust worker schedules much more dynamically, and almost in real time, than they had in the past. Combining sales and store traffic estimates with workforce planning and scheduling tools that are able to match staffing levels to this demand - store managers are, for the most part, able to optimize staffing, (and therefore control labor costs), much more precisely.

    But while optimizing the staffing levels in a retail store sounds like a sound business practice, and makes the owners of the store happy (typically via reduced labor costs), it also often make the staff unhappy. In a software and AI driven staffing model, workers can find their schedules uncertain, changing from week to week, and even find themselves losing expected shifts on very short notice, sometimes less than two hours.

    The data and the AI might be 'right' when they recommend a set of staff schedules based on all the available information, but, as we will see in the research referenced in the HBR piece, the data and the AI usually fail to see and understand the impact this kind of scheduling has on the actual people that have to do the actual work.

    You really should read the whole piece on HBR, but I want to share the money quote here - what the researchers found or recommended would be the best way for a retailer to incorporate these kinds of advanced AI tools to help set retail store worker schedules:

    At the start of the study, we often heard HQ fault store managers for “emotional scheduling” — a script pushed by the purveyors of scheduling software. “In measuring customer experience and making decisions related to a labor model, retailers should rely solely on facts. Too often, changes are made because of an anecdotal or emotional response from the field,” notes a best practices guide from Kronos.

    However, our experiment shows that a hybrid approach of combining algorithms with manager intuition can lead to better staffing decisions. While our experiment provided guidelines for managers, it still allowed the managers to make the final decision on how much of the interventions to implement. The increase in sales and productivity witnessed at the Gap shows that retailers stand to benefit when they allow discretion to store managers.

    What were some of the benefits of giving managers at least some discretion over scheduling, even when the AI made different recommendations?

    When managers could give more workers more 'certain' or predictable schedules, most of them benefited from ability to predict commute times, ability to schedule things like education, child care, other jobs, and enabled them to connect more deeply with customers and co-workers. In short, they were all happier, and this tended to lead to better work performance, better customer service, and in the case of the stores studied by HBR - increased revenues and profits.

    In time, maybe the AI will learn to understand this, this nuanced, subtle, but important impact that work schedules have on workers, and how that impacts business results. But until then, it seems like it's best to let the AI make recommendations on the optimal staffing decisions, and let the managers make the final call, based on what they know about their staff, their customers, and well, human nature in general.

    Have a great day!

    Thursday
    Jun072018

    PODCAST: #HRHappyHour 323 - The Evolution of Learning and Leadership Development

    HR Happy Hour 323 - The Evolution of Learning and Leadership Development

    Host: Steve Boese

    Guests: Elvis Ha, Cornerstone OnDemand, Melissa Lanier Preston, T-Mobile

    Sponsored by Virgin Pulse - www.virginpulse.com

    Listen HERE

    This week on the HR Happy Hour Show, Steve is joined by Elvis Ha of Cornerstone OnDemand, and Melissa Lanier Preston of T-Mobile,recorded live from Cornerstone OnDemand's Convergence Conference in San Diego.

    On the two-part show, Elvis Ha, Director of Product Management at Cornerstone, discussed the evolution of learning in the workplace, how modern learning technology is evolving as well to support new learning models and processes, and where learning in the workplace is heading in the future.

    On part two of the show, Steve was joined by Melissa Lanier Preston, Director of Leadership Development and Talent Management at T-Mobile, where she shared how T-Mobile is working to both develop future leaders at all levels of the organization, as well as help all employees at T-Mobile succeed in their careers. This was a deep dive into some really innovative learning and leadership development programs at a really large scale.

    You can listen to the show on the show page HERE, on your favorite podcast app, or by using the widget player below:

    This was a fun and informative show on learning and leadership development - thanks to Elvis and Melissa for spending some time with us. And thanks to Cornerstone OnDemand for having us out at the Convergence event.

    Remember to subscribe to the HR Happy Hour Show on Apple Podcasts, Stitcher Radio, or wherever you get your podcasts - just search for 'HR Happy Hour.'