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    Entries in HR Happy Hour (118)

    Friday
    Jan232015

    Manager Tracking

    In case you missed it, we had a really fun, interesting, and dare I say engaging conversation last night on the very special 200th Episode of the HR Happy Hour Show and Podcast. You can catch the replay of the show here, or download to iTunes or your favorite podcast app - just search for 'HR Happy Hour'.

    The show, titled 'The Final Conversation on Employee Engagement?', had many highlights, (and was lots of fun too), but for me probably the one nugget that resonated the most was when Mike VanDervort shared how at a former employer, a large retail organization, HR and leadership realized that understanding how managers physically walked around the stores, in what speed and direction, and with whom they talked with and for how long, was a key to better understanding employee engagement. I don't want to put words into Mike's mouth, check out the replay of the show to hear his full comments, but to me this kind of insight while obvious on one level (management by walking around has been a thing for ages), is probably more valuable now than before due to the tremendous advance in wearable technologies, GPS-like tracking (even indoors), and our better ability to collect, analyze, and interpret data.

    Check out the pic below, (email and RSS subscribers may need to click through if the image does not render), it is an example of advanced visualization data on player movement from an NBA game. 

    The visualization above, of the movements of the 10 players on the court, the ball, and relative to the 24-second shot clock, provides both coaches and the players themselves insights into their performance on this play, and can help them make adjustments for future games, understand how player movements are coordinated with each other, understand where and how the movement of the ball impacts player positioning, and finally, use a data-driven approach to evaluating individual performance. This kind of deep dive into player movement is made possible by advanced video capture technology installed in NBA arenas, and powerful new software tools that can make sense of and display the massive data sets, in almost real-time.

    Let's jump back to the retail store manager example then. Just as the NBA is embracing advanced tech that captures player movements in order to make better decisions and improve team and player performance, Mike's example of the store manager incorporates those same concepts. If store leadership had a better understanding of how the best store managers actually, physically moved around the store, and where and how they chose their interactions, who they collaborated with, (the retail store version of sharing the ball in the NBA), they might be able to copy, or at least take the repeatable and transferable elements of successful manager interaction and movements to other, less successful stores and managers. With modern wearable technologies to track movements, record interactions, and supplemented by internal GPS or iBeacon tech, there is almost no reason why a large retail operation could not develop 'manager movement' maps similar to the one you see above from the NBA game. 

    Sure, the 'manager' map would move a little slower, and may not be as compelling a view, but the insights it could give to improve manager performance, (and then increase employee engagement, which is the context we were discussing on the Happy Hour Show), is I think quite attainable. 

    Already retail operations are experimenting with tracking technologies that locate, identify, and then target shoppers with custom ads and offers based on where they are in the store, their past shopping history, and what the retailer thinks will help convert a sale. I can definitely see a time when similar technology is brought to the HR technology stack, and instead of pinging a customer to a sale in Aisle 7, that due to some signals about low stock on the shelves in a certain department, it will then alert a front-line manager to spend some additional time with the employees on the receiving dock.

    It's cool, it is powerful, and I think it is coming...

    Have a great weekend!

    Thursday
    Jan222015

    LIVE Tonight - #HRHappyHour Show 200 - The Final Conversation on Employee Engagement?

    HR Happy Hour #200 - Celebrating the Final Conversation on Employee Engagement

    Broadcast LIVE - Thursday January 22, 2015 - 8:00PM EST

    Listen LIVE (and after the show to the replay) on the show page here, or using the widget player embedded below

    Hosts : Steve Boese, Trish McFarlane

    Guest: Paul Hebert

    Call in 646-378-1086 to be a part of the show

    Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio

    For the celebratory 200th Episode of the HR Happy Hour Show, Steve and Trish will broadcast LIVE just like in the old school HR Happy Hour Show days, this Thursday at 8:00PM ET.

    Long time friend of the show and frequent guest Paul Hebert will be along for the ride as we talk employee engagement, hopefully for the last time ever on the show. We have beaten this subject TO DEATH and still we are no closer to 'solving' engagement, or even deciding if it can be solved.

    So this week on the show we will beat the topic around one last time, see if there really is a solution to engagement, and maybe and finally move on to more interesting subjects. Like robots. And the Internet of Things. And basketball.

    Additionally, we will have some fun looking back at the history of the HR Happy Hour and have some laughs at Steve's expense.

    This will be a really fun show, especially since we will be back LIVE this Thursday at 8:00PM ET.

    Hope you can join us and jump in to the conversation on the Twitter backchannel - use hashtag #HRHappyHour to join the fun.

    Wednesday
    Jan212015

    PODCAST - #HRHappyHour 199 - Employer Branding from the Inside Out

    HR Happy Hour 199 - Employer Branding from the Inside Out

    Recorded Tuesday January 20, 2015

    Hosts: Trish McFarlaneSteve Boese

    Guest: Jason Seiden, CEO Brand Amper

    Jason co-founded Brand Amper, an employer branding platform that builds brand equity quickly and sustainably by putting employees—the most trusted source of information about a company—at the center of brand creation. For 20 years, Jason has been making professional communication more genuine and productive.  You can find him on Twitter, he's @seiden.

    Listen to the show HERE

    In the latest HR Happy Hour Show, Trish and Steve welcomed back our friend Jason Seiden, CEO of Brand Amper, one of 2014's 'Awesome New Startup' technologies from the HR Technology Conference to get an update on what has been happening with Brand Amper, and to talk about engaging employees in the brand and mission of the organization. Often 'brand' initiatives are drawn up in corporate boardrooms or by expensive external consultants without much thought or acknowledgement of what the actual brand messengers and deliverers, the employees, think or feel or believe. Jason talks about the importance and power of leveraging actual employees and what they actually think and believe and aspire to in creating, communicating, and executing the brand promises and delighting customers.

    Additionally, Trish and Steve lamented the sorry state of Email in the workplace, (it is NEVER going to die), and Jason shared why he wears the same black H&M shirt everywhere he goes. Steve is 100% with Jason on this strategy, while Trish has some concerns about the mental well-being of both of the gents.

    You can listen to the show on the show page here, and using the widget player below, (email and RSS subscribers will need to click through)

    Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio
     

     

    As always, you can listen to the current and all the past shows from the archive on the show page here, on our HR Happy Hour website, and by subscribing to the show in podcast form on iTunes, or for Android devices using Stitcher Radio (or your favorite podcast app). Just search the iTunes store or your podcast app for 'HR Happy Hour' to add the show to your subscriptions.

    This was a really fun show and I hope you enjoy listening!

    Friday
    Jan092015

    PODCAST - #HRHappyHour 198 - What HR Will Be Talking About in 2015

    HR Happy Hour 198 - What HR Will Be Talking About in 2015 (and some things HR needs to stop talking about)

    Recorded Thursday January 8, 2015

    Hosts: Trish McFarlane, Steve Boese

    Listen HERE

    For the first HR Happy Hour Show of 2015, Trish and Steve dug into some of the topics that HR leaders and pros will be talking about in 2015, and hit a few topics that (Steve especially) thinks HR needs to let go of this year.

    Loosely based on a post Steve led off the year with, (and that can be found here), Trish and Steve talked about some of the big 2015 topics in HR - predictive analytics, retention, talent having the upper hand, and HR as marketing. We also hit some of the the things that maybe HR needs to step back from, whether from overuse, lack of success, or simple silliness. And let's just say your humble hosts didn't agree 100% on all of these ideas.

    Additionally, Steve was SHOCKED to find out the actual HR people spend at least part of their Sunday mornings having discussions and debates about HR issues on Facebook, Steve made a case for wearing the same outfit to work every day (Trish strongly disagreed), Steve was unable to pronouce the word 'ephemeral', and your hosts had to work around an unexpected middle of the show interruption by some garage door installers (sorry, the little glitch hits at about the 18 minute mark, we did our best to smooth it out in the editing room).

    This was a really fun and hopefully thought-provoking show and we hope you check it out.

    Listen to the show here, or using the widget player below (Email and RSS subscribers click through)

    Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio

     

    As always, you can listen to the current and all the past shows from the archive on the show page here, on our HR Happy Hour website, and by subscribing to the show in podcast form on iTunes, or for Android devices using Stitcher Radio (or your favorite podcast app). Just search the iTunes store or your podcast app for 'HR Happy Hour' to add the show to your subscriptions.

    Happy 2015 from the HR Happy Hour!

    Wednesday
    Dec242014

    PODCAST - #HRHappyHour 197 : Non-predictions for HR in 2015

    HR Happy Hour 197 : Non-predictions for HR in 2015

    Recorded Tuesday December 23, 2014

    HostsSteve BoeseTrish McFarlane

    For the might-be-the-final show of 2014, HR Happy Hour hosts Steve and Trish took a quick look back at some of the big themes in HR and HR technology in 2014, (data, really BIG data. And also analytics too), while coming to a fast agreement while this may have been a trend in 2014, that actually speculating or predicting on future trends is kind of silly. What makes a trend anyway? Do any of these HR predictions matter?

    We also hit on some thoughts about what 2015 might hold for HR and HR tech (Note: these are NOT predictions), and hit upon one of the most interesting current stories impacting work and technology - the recent hack and leak of Sony Pictures Entertainment. Long story short - EVERY HR shop has loads of sensitive HR and employee data getting passed around the organization in Excel spreadsheets. And you put way too much private stuff in Emails. Be careful out there friends.

    Additionally, Trish staked out a plan to do a live HR Happy Hour Show from the Tournament of Roses parade in 2016 and Steve pitched a potential live New Year's Eve show for next week.

    You can listen to the show on the show page here, or using the widget player below.

    Check Out Business Podcasts at Blog Talk Radio with Steve Boese and Trish McFarlane on BlogTalkRadio

     

     

    Also you can access and subscribe to the show on iTunes, or for Android devices using Stitcher Radio, (or your favorite podcast app). Just search for 'HR Happy Hour' to add the show to your playlist/subscriptions and you won't miss an episode.

    This was a fun show about some of the big things happening in HR and HR tech and hope you find the show fun as well.

    Happy HR Holidays!