PODCAST - #HRHappyHour 204 - Customer Success and Advocacy

HR Happy Hour 204 - Customer Success and Advocacy

Recorded Tuesday March 3, 2015

Hosts: Trish McFarlane, Steve Boese

Guest: Howard Tarnoff

Listen to the show HERE

This week on the HR Happy Hour Show, Trish and Steve were joined by Howard Tarnoff, Senior Vice President for Ceridian HCM, and the person responsible for launching and overseeing the Ceridian's award winning Customer Success Program "XOXO".

On the show, Howard shared some of the pretty unique approaches to Customer Success and Advocacy that Ceridian has put in place - creating ways for customers to connect and share information and best practices, highlighting success stories for both organizations and individuals, and engaging customer advocates at numerous points along the HR buying journey.

Everything has changed about how organizations and individuals conduct product and market research, how they find and engage with trusted advisors and colleagues, and how they expect the relationship between solution provider and customer to evolve. Innovative approaches like Ceridian's "XOXO" customer success program represent how modern, empowered, and mutually beneficial provider/customer relationships have adapted to meet these changes.

We also lamented (yes, again), about the terrible winter weather, Steve pitched his idea for a 'Snow Day' on May 22, we previewed some upcoming events on Steve and Trish's calendars, and dropped the first hint about an exciting HR Happy Hour announcement that is coming soon.

You can listen to the show here, or using the widget player below, (Email and RSS subscribers will need to click through, or go to the show direct link)

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As always, you can listen to the current and all the past shows from the archive on the show page here, on our HR Happy Hour website, and by subscribing to the show in podcast form on iTunes, or for Android devices using Stitcher Radio (or your favorite podcast app). Just search the iTunes store or your podcast app for 'HR Happy Hour' to add the show to your subscriptions.

This was a great show, and many thanks to Howard and everyone at Ceridian for being a part of the fun. 

PODCAST - #HRHappyHour 203 - The HR Happy Hour Oscars Preview

HR Happy Hour 203 - The HR Happy Hour Oscars Preview

Recorded Thursday February 19, 2015

Hosts: Trish McFarlane, Steve Boese

Listen to the show HERE

I know what you are thinking - what in the hell are Steve and Trish thinking doing an Oscars preview show?

I must admit, for a second I thought the same thing myself, but once we sort of 'found' the topic on the show, (the Oscars stuff starts in after about five minutes or so after Steve had to talk NBA trades for a few moments), we had a fantastic time talking movies, actors, and of course making some Oscars predictions.

You can listen to the show here, or using the widget player below, (Email and RSS subscribers will need to click through, or go to the show direct link).

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Since Steve (admittedly), actually saw an amazingly low number of Oscar nominated movies and performances, we ended up having to get a little more creative in devising new ways to evaluate the contenders. Without giving away too much, let's just say the movie Mr. Mom plays a big role in the assessments, as well as which actor did a better job playing The Incredible Hulk. Luckily, Trish was much more prepared to talk movies and actors or else this could have been a disaster.

This was a really fun show, I hope the HR Happy Hour fans that are also movie fans or just plan to watch the Oscars on Sunday night will enjoy the show. Once the show goes live, we will post it to the HR Happy Hour page on Facebook, (yes, we have one of those, I always forget to mention it), where we hope you will leave your Oscar predictions as well.

As always, you can listen to the current and all the past shows from the archive on the show page here, on our HR Happy Hour website, and by subscribing to the show in podcast form on iTunes, or for Android devices using Stitcher Radio (or your favorite podcast app). Just search the iTunes store or your podcast app for 'HR Happy Hour' to add the show to your subscriptions.

Enjoy the weekend, enjoy the Oscars, and if you are in the Easter half of the USA, please stay warm! 

PODCAST - #HRHappyHour 202 - Zenefits and Disrupting HR Tech

HR Happy Hour 202 - Zenefits and Disrupting HR Tech

Recorded Tuesday February 17, 2015

Hosts: Steve Boese , Trish McFarlane

Guests: Parker Conrad,  Co-founder and CEO, Zenefits

Listen to the show HERE

In the latest HR Happy Hour Show, we were joined by Parker Conrad, Co-founder and CEO of emerging HR technology solution provider Zenefits. Zenefits has a innovative and unique approach to how it provides technology solutions to their customers - the HR and Benefits administration software is completely free for companies to use, Zenefits earns its revenue from commissions from insurance providers when customers elect to use Zenefits as their broker. It is a disruptive model on many levels.

But beyond that model, Parker shared Zenefits approach to building, supporting, and helping customers succeed with HR technology. One interesting concept Parker shared was the idea of how solutions should only gradually expose complexity to customers, i.e., the most common and generally simplest approaches should be on the surface, and only when more complex options are absolutely needed they should be revealed. This was a fascinating conversation with the CEO of one of the fastest growing enterprise technology companies in any domain - not just HR.

Additionally, Steve described the giant icicle hanging in front of his office window, we were reminded (again), that the show is much, much better with Trish in the house, software releases that are 'numbered' might mean complexity and trouble, and finally we learned that Steve once configured an ATS job requisition approval process that was 13 layers deep. Which was stupid.

You can listen to the show on the show page here, and using the widget player below, (email and RSS subscribers will need to click through). 

Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio

 

As always, you can listen to the current and all the past shows from the archive on the show page here, on our HR Happy Hour website, and by subscribing to the show in podcast form on iTunes, or for Android devices using Stitcher Radio (or your favorite podcast app). Just search the iTunes store or your podcast app for 'HR Happy Hour' to add the show to your subscriptions.

This was a really fun show, many thanks to Parker and Zenefits for joining us!

PODCAST - #HRHappyHour 201 - Putting the Fun into Analytics

HR Happy Hour 201 - Putting the Fun Into Analytics

Recorded Thursday January 29, 2015

Hosts: Trish McFarlane, Steve Boese

Guests: Mike Psenka,  Senior VP of Workforce Analytics,  Equifax Workforce Solutions

Ed Pertwee, Head of Workforce Planning, BT

Jennifer Payne, Editor, Women of HR

Listen to the show HERE

In the latest HR Happy Hour Show, Trish and Steve recorded a live HR Happy Hour show from the recent Brandon Hall Excellence conference, where Mike, Ed, Steve and Trish conducted a panel discussion on how to leverage data and analytics for HR and organizational success.

Mike and Ed both shared some excellent examples, (both in the panel and in the HR Happy Hour podcast), of how, where, and to what effect data and analytics are making an impact in workforce planning, compliance, and to improve business results. There are some amazingly powerful applications for using data in a wide variety of contexts - where to locate company facilities, the effect of demographic shifts on performance, and how long commute times impact engagement and satisfaction.

Additionally, Steve defended Carmelo Anthony of the Knicks, Trish let us know that the number '201' should not be said as 'two hundred and one', and we learned that a husband should never question the strength and intensity of his wife's labor contractions.

You can listen to the show on the show page here, and using the widget player below, (email and RSS subscribers will need to click through). 

Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio

 

As always, you can listen to the current and all the past shows from the archive on the show page here, on our HR Happy Hour website, and by subscribing to the show in podcast form on iTunes, or for Android devices using Stitcher Radio (or your favorite podcast app). Just search the iTunes store or your podcast app for 'HR Happy Hour' to add the show to your subscriptions.

This was a really fun show with some fantastic guests and I hope you enjoy listening!

LIVE Tonight - #HRHappyHour Show 200 - The Final Conversation on Employee Engagement?

HR Happy Hour #200 - Celebrating the Final Conversation on Employee Engagement

Broadcast LIVE - Thursday January 22, 2015 - 8:00PM EST

Listen LIVE (and after the show to the replay) on the show page here, or using the widget player embedded below

Hosts : Steve Boese, Trish McFarlane

Guest: Paul Hebert

Call in 646-378-1086 to be a part of the show

Check Out Business Podcasts at Blog Talk Radio with Steve Boese Trish McFarlane on BlogTalkRadio

For the celebratory 200th Episode of the HR Happy Hour Show, Steve and Trish will broadcast LIVE just like in the old school HR Happy Hour Show days, this Thursday at 8:00PM ET.

Long time friend of the show and frequent guest Paul Hebert will be along for the ride as we talk employee engagement, hopefully for the last time ever on the show. We have beaten this subject TO DEATH and still we are no closer to 'solving' engagement, or even deciding if it can be solved.

So this week on the show we will beat the topic around one last time, see if there really is a solution to engagement, and maybe and finally move on to more interesting subjects. Like robots. And the Internet of Things. And basketball.

Additionally, we will have some fun looking back at the history of the HR Happy Hour and have some laughs at Steve's expense.

This will be a really fun show, especially since we will be back LIVE this Thursday at 8:00PM ET.

Hope you can join us and jump in to the conversation on the Twitter backchannel - use hashtag #HRHappyHour to join the fun.