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Entries in books (7)

Wednesday
Jan302013

'There isn't any more truth in the world than there was before the Internet'

I've been grinding through Nate Silver's book 'The Signal and the Noise' over the last few weeks and while it can, at times, get perhaps a little too deep into some dark statistical alleys, overall it is a fascinating read, and one I definitely recommend if for no other reason than for an excellent chapter on handicapping NBA basketball games.

If there is one major theme or takeaway from the book for me, I think it is best articulated in this quote, about two-thirds of the way through the book, in a chapter about how difficult it can often be in making sense of data, a problem only getting worse as the amount and availability of data continues to explode:

The US Government now publishes data on about 45,000 economic statistics. If you want to test for relationships between all combinations of two pairs of these statistics - is there a causal relationship between the bank prime loan rate and the unemployment rate in Alabama? - that gives you literally one billion hypotheses to test.

But the number of meaningful relationships in the data - those that speak to causality rather than correlation and testify to how the world really works - is orders of magnitude smaller. Nor is it likely to be increasing at nearly so fast a rate as the information itself; there isn't any more truth in the world than there was before the Internet or the printing press. Most of the data is just noise, as most of the universe is filled with empty space.

In 2013 I promise that you, as an informed, and opportunistic Talent professional will be hearing, seeing, talking, and thinking about Big Data. Data about job ad posting, data about talent assessment scores, data about compensation and retention, data about engagement, data about performance, and maybe even data about data. 

As I wrote a couple of weeks ago, most organizations have plenty of data. More than they know what to do with. And the more they collect, as made really clear in the example above, the chances are high that it won't lead to a faster discovery of the truth - it will just unearth more paths to explore.

Which sometimes, certainly, might be needed, but other times, and maybe most of the time, only results in more ways to get lost.

Don't get caught up chasing data just to have more data. The truth isn't going anywhere, and once you think you have it figured out, and feel that the data you do have supports your beliefs, then you'd probably be better served acting, rather than collecting even more data. 

Have you read The Signal and the Noise yet? Better get on it, just in case it becomes the 2013 version of Moneyball, and you won't want to feel left out!

Wednesday
Mar072012

Book Review : The American Way of Eating

"What would it take for us all to eat well?”

A simple enough question on the surface. But think a little bit longer about the question and how in America should we go about improving the quality and variety of our diets, expand the access to good, fresh food for people living in decaying inner cities, and somehow begin to understand why and how that the problem of obesity and its associated health concerns continue to escalate, well all of a sudden you will realize that finding an answer is a much larger and more complex proposition.

"What would it take for us all to eat well? "

That is the question that author The American Way of Eating author Tracie McMillan sets out to answer when she begins her year-long sojourn along the front lines of the food industy - as a farmworker in the grape vineyards and garlic fields of the Central Valley of California, at two different stops working grocery and later produce in Detroit-area Walmarts, (did you know that Walmart is the nations' largest food retailer?), and finally inside the kitchen at a Brooklyn Applebee's, where in America's most popular sit-down restaurant, meals are more assembled from pre-made components, than actually cooked.

Along the way, Ms. McMillan alternates the story of her experiences as a bottom of the labor food chain with a deeply researched and revealing look at the rights, (or lack thereof), of the farmworkers, the development of and eventual power over the nation's food supply of the supermarket industry in the United States, and the growing share of restaurant eating that has come to claim in the average American's diet.  And what we learn, via her first-hand experiences and her in-depth reporting makes us uncomfortable. Ms. McMillan plainly states the rights of the typical farmworker coolly and succinctly -

"Under federal labor laws, I have no rights to days off; I have no right to overtime pay; I have no right to collective bargaining."

The farmwork is as we'd expect  - exceedingly hard, mundane, dangerous,and incredibly poorly paid. And similar to the Apple/Foxconn situation that has been so widely reported recently, the labor costs of farmworkers contribute a tiny fraction, about 6%, of the product's eventual retail price. But unlike one of the 'protests' consumers can bring to bear over the Apple situation, simply withholding the purchase of new gadgets until Apple improves working conditions, won't work when the product is real apples, (or lettuce or garlic or peaches). 

From the fields of California and the front lines of production,  Ms. McMillan ventures into the front lines of food retailing, and recounts two separate stints as a stock person at Walmart supercenters. Here we learn about Walmart's incredible power and influence over the local produce supply and quality in markets where it dominates, the lengths to which Walmart will go to save the salability of its produce, (hint, don't buy any lettuce that is visibly smaller than the rest of the lot), and the challenges faced by the generally good-natured and well-intentioned workers.  The key metric about Walmart, stated plainly on p. 138 -

Walmart's share of our food supply grew at an unparalleled pace; at 22 percent, it now sells more than twice as much as the next three largest stores combined.

McMillan accurately compares Walmart's rise as a mega-retailer is analogous to the rise of the mega-farms. As in retail where many towns have few choices about where to shop for fresh produce, chances are good that produce was grown on one of the 6% of farms that supply 75% of farm sales in the United States. Larger farms, feeding larger distribution networks, stocking supercenter stores, most located in the suburbs, where space for stores, parking, and affluent shoppers determine retail location choices.

From Walmart, Ms. McMillan joins the kitchen staff as a food expediter at a busy Applebee's location in Brooklyn. Here we learn that 'cooking' is not what really happens at Applebee's, rather it's a controlled chaos of food assembly, from mostly pre-cooked, pre-measured, and frozen component parts. And while the staff and management come off as mostly friendly and supportive an end of the book McMillan is sexually assaulted while sleeping and after being drugged during a farewell party with fellow Applebee’s workers.

The American Way of Eating is certainly a book about food, but just as much it is a book about economics, corporate America, and the kind of work that millions of people do every day, and that many of us are more comfortable not thinking about too much. Farmwork, life as a minimum wage, part-time, no benefits retail worker, as an exhausted and overworked kitchen assistant - these jobs are not only hard to do, they are hard to survive doing. McMillan repeatedly faces struggles making ends meet, and often it is only the kindness of newly made friends on the food front lines that help see her through.

By the end of the book, you are forced to think about all the ways we need to do better. Farmworkers should be treated better. Walmart and other mega-stores should open locations in the food deserts of places like Detroit, and we should do more as a society to think of food like we think about electricity or clean water - as a social good, not a luxury item.

"What would it take for us all to eat well?”

The determination and commitment to re-think how food is grown, harvested, marketed, and sold.

Easy and incredibly hard at the same time.

The American Way of Eating is a fascinating, challenging, and important book, that I strongly recommend.


THE AMERICAN WAY OF EATING

Undercover at Walmart, Applebee’s, Farm Fields and the Dinner Table

By Tracie McMillan

319 pages. Scribner. $25

Friday
May202011

The Corner Office and Curiosity

This past week on my travels to and from the Lumesse Customer Conference in Austin, Texas, and the MRA HR Event in Milwaukee, Wisconsin, (with an unexpected night in a motel near the Detroit airport tossed in for good measure), I had the chance to catch up on some reading I had been meaning to get to.

I managed to make it through the entire contents of 'The Corner Office: Indispensable and Unexpected Lessons from CEOS on How To Lead and Succeed', by Adam Bryant; and about the first half of 'Idea Man', Microsoft Co-founder Paul Allen's memoir.

Both books are interesting and entertaining reads. In 'The Corner Office' Adam Bryant, the author of the New York Times's series of "Corner Office" columns, frames and shares lessons in achieving success, leadership,and management, taken from his interviews with over 70 CEOs in firms of all sizes, industries and geographies. 'Idea Man' by Paul Allen, is a much more personal story about Allen, his childhood, the early days of Microsoft, and Allen's later ventures after leaving the company he co-founded with Bill Gates.

I started 'Idea Man' after finishing 'The Corner Office', and almost immediately the most imporant similarity between the two books, and the stories being shared in each, was the idea of the importance of curiousity. Bryant devotes the entire first chapter to his book to the concept of 'Passionate Curiosity', which is filled with different CEOs talking about how curiosity, an almost insatiable need to seek, learn, and understand more about the world, macro-trends, culture, and even hobbies like sports or cooking, is seen as a common trait and predictor of executive success.

Paul Allen, in describing his earliest experiments with first generation computing technology and programming languages paints a clear portrait of a really energetic and bright mind, not necessarily the most intelligent kid in the class, but one that had a relentless curiosity to figure out how machines and computers worked, and how this understanding could be applied to solve new problems and create new software. That pursuit of understanding, driven by his personal form of 'passionate curiousity', is the foundation for the later success that Allen, Gates and the rest of Microsoft enjoyed later in his career.

Neither author makes the case that 'passionate curiosity' alone is enough to ensure success; but both make it really clear that a deep desire to seek, explore, and understand more than the immediate, the day-to-day, and the 'what's in my job description' set of tasks and topics is an essential part of both personal and organizational achievement.

In 'The Corner Office', Bryant quotes Disney CEO Robert Iger:

"I love curiosity, particularly in our business - being curious about the world, but also being curious about your business, new business models, new technology. If you are not curious about technology and its potential on your life, then you'll have no clue what its impact might be on someone else's life."

David Novak, CEO of Yum Brands offers this observation:

"(the best leaders) want to get better. Are they continually trying to better themselves? Are they looking outside for ideas that will help them grow the business? They soak up everything they can possibly soak up so that they can become the best leaders they can be."

Curiosity. Exploration. Interest.  Looking outside your typical environment and viewing and questioning the world using a different set of eyes.

All really important. All kind of hard.

But a trait seen by Bryant in his discussions with 70 CEOs, and lived by Allen, one of the most successful innovators ever, that is really essential to make a mark on your organization, your profession, and possibly the world.

Have a great weekend!

Tuesday
Dec212010

Birth, School, Work, Death and Ngram Viewer

Chances are by now you have heard about or seen some examples of Google's latest search-related application, the Ngram Viewer.  The Ngram viewer lets users examine the trends in usage of specific words and phrases in published books, some of which dating back over 500 years.

The Ngram viewer searches for specified words across about 5 million books, a portion of the huge quantity of works that have been digitized by the search giant. The Ngram viewer tool works rather simply, enter a word or phrase (up to five words), and the tool generates a chart of the frequency of the selected words appearance in books over the desired timespan.

Since the tool has been released to the public lots of bloggers have posted results of comparative searches for technology-related terms (shockingly, the word 'internet' was not that common in the 1700's), cultural shifts (when does 'feminism' start to enter the lexicon), or sort of interesting but not really all that important (when did 'hot dog' get more common than 'frankfurter').  

So when I decided to post about the Ngram viewer I felt the challenge to come up with a set of search words or phrases that would be both interesting and relevant to either the technology subject matter this blog normally attempts to focus on, or the more general world of work and talent management. Since the technology related terms would not generally start appearing until the last 25 or 30 years, I ruled out that angle, and decided to shift to a more broad focus, using more common terms that hopefully would shed some light on the culture, and the relative importance and focus on said terms.

Without further delay - Birth, School, Work, and Death from 1800 - 2008:

Curiously, 'Birth' tends not to fluctuate much in usage over the last 200 or years, while 'School' and 'Work' both have seen an upward trend over that period.  At the start of the chart, 1800, 'Death' was the most frequent term, probably since in 1800 death must have seemed pretty imminent most of the time.  'Work' passes 'Death' in about 1845 or so, and remains the most commonly used term of the four for the remainder of the chart.  

What does it mean?  Are we as a culture so focused on work, more so than by birth, school, and death that we have lost sight of what really matters?  Maybe it is 'work' that really matters? 

Maybe this post was just a cheap excuse to play around with Ngram Viewer and post a classic video from The Godfathers.

Email and feed subscribers click through

Classic.

 

Tuesday
Jul202010

Rework

Last week Trish McFarlane at HR Ringleader asked a few of her friends for their summer book recommendations and I was happy to offer two selections.  

One of the books I suggested was 'Rework' by Jason Fried and David Heinemeier Hannson, theRework - Mike Rohde founders of software company 37signals. If you are not familiar with 37signals, you may know some of their popular products, Basecamp, a project management tool;  Highrise, a CRM application;  or Campfire, a group chat and communication tool. Or you might know their Signal vs. Noise blog.

At any rate, 37signals has built a remarkably successful business in a competitive and complex market, and in Rework, the founders share many of their lessons learned along the way. In some ways the book is positioned toward entrepreneurs (although in Rework we learn 'Starter' is the preferred term), but many of the ideas and the advice could certainly be applied inside work groups at larger organizations.

For the Human Resources reader, Rework is valuable for the several observations and insights related to the hiring process, namely:

Resumes are ridiculous - The authors recommend spending more time assessing the cover letter, since cover letters have to show more of a candidate's personality and voice, and are therefore a much better indicator than the resume to see if they are a likely fit with your company.

Forget about formal education - Reliance on formal education requirements as a screening criteria artificially excludes many candidates that might be great performers.  In fact too much time in academia can be a detriment, as many bad habits have to be unlearned.

Hire great writers - When trying to decide among candidates, always hire the best writer. Clear writing implies clear thinking, and overall better ability to communicate. 

Additionally, several views on organizational culture would resonate with the HR world:

You don't create a culture - Company culture can't be created artificially with mission statements and offsite ropes courses.  Culture is the actions of leaders and employees, and it needs time to develop. 

Skip the rock stars - Forget posting job ads for 'rockstars' or 'ninjas'. Those terms have nothing at all to do with business. Worry more about creating an environment where people can perform at 'rockstar' level.  Chances are there is tons of untapped potential on your team, but excessive policies, poor leadership, and inadequate technology are holding them back.

They're not thirteen - Treat people like children, and you will get children's work. Requiring approval for everything creates an environment where employees stop thinking for themselves. Excessive monitoring or employee's coming and going and of online activities never works. 

Rework reads like a rapid string of short blog posts, interrupted by full page black and white illustrations meant to support the main idea of each piece. I plowed through the 277 page book in a couple of hours. But like most good books, I am sure I will go back to Rework again and again, as the advice and lessons, while simple, are easy to forget as so much of the conventional wisdom that we are bombarded with lies in contrast to the ideas in Rework.

I recommend Rework for anyone running a small business, thinking of starting one, or if you are in a larger organization leading a team and in search of ideas to make your team work (or rework) better.

 

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