WEBINAR: How smart managers are employee agents

Yep, it's time for me to pitch the next installment in the Fistful of Talent free webinar series, this one titled Get My Agent On The Phone- How Smart Managers Position Themselves as Agents Via Performance Goals, which is set for next Tuesday, May 21st from 1:00PM  - 2:00PM EDT, and is sponsored by longtime friends of FOT and of mine, Halogen Software. 

You can register for the free webinar here.

But why should you?

Because chances are at your organization either performance management, goal setting and tracking, or the capability of your front-line managers to really manage employee performance and inspire and encourage development need some help.

Because your company is probably like 98% of companies out there that are not getting enough - enough improvement, enough accountability, enough understanding of who the best performers really are - out of your performance management process.

Because despite the hype and buzz about 'scrapping performance reviews' you know that will never happen anytime soon where you work, and that you as a talent pro have to find ways to make the system work for you, and not try and invent something entirely new.

And last, because you secretly know if your organization doesn't continue to improve and innovate and stay one step ahead, there are 4 dudes who just dropped out of Stanford that have already figured out a way to do what your firm does, only cheaper, faster, and using only an iPhone app. 

So what will you learn from  Get My Agent On The Phone- How Smart Managers Position Themselves as Agents Via Performance Goals?

Simple.

Making sure the goals you set represent the Five Most Important Things (5MIT) for the employee in question. What are the most important things your employee has to focus on this year? If you can only talk to them about five things, what would those things be and why? Smart managers skip discussing the busy work and get to what's going to change the game - for the company and the employee. We'll give you the 411 on how to do that.

Offering up ways each of the Five Most Important Things might be measured in the months that follow. You want measurements - we get it. The key in offering up how you’re going to measure the 5MIT in question is not to limit yourself. The more you box yourself in, the less innovation you get. We'll show you how to set the expectation your direct reports are going to be measured without actually taking performance off the table. PS - They'll love you for this if you deliver it in the right way.

Having Thoughts on what “Good” and “Great” performance looks like in each area. That’s right – we’re going through a goal setting process not because HR told us we had to, but because it can set us up to be a great performance coach for the rest of the year. Nothing sets you up as a coach more than owning the difference between “good” and “great”. We'll tell you how to reserve the “great” tag for employees who really innovate, drive change or add true value in the job they’re in.

Including a section that details “What’s In It for Me?” for each area of focus. Being an agent is about talking about how chasing great performance in the area in question could be great for the employee’s career. We'll show you how to frame this as the agent/coach. It's the most important thing you can do.

Putting it all in an easy to follow, informal format. If you go beyond one page, you’re making goal setting too complex. List everything we’ve described to this point in one page, and make the headers conversational in nature, and you win. We've got some format to share with you.

Look you and your managers want to be viewed as career agents for your employees rather than a run of the mill corporate bureaucrat. The robots are coming for those jobs. Trust me on that.

Join FOT for "Get My Agent on the Phone"  on Tuesday, May 21st from 1:00PM  - 2:00PM EDT and we'll show how the secret sauce to goal setting and follow-up conversations can dramatically change the positioning of what you do in performance management.

As always, the free FOT webinar comes guaranteed - 60% of the time it works every time.

Satisfaction Guaranteed

Buyers of enterprise software have typically have had very few, and mostly unpalatable options available to them to remedy a systems implementation project gone awry.

Let's say the company is seven months in to the project, the software is either not functioning properly, the project team is either understaffed, incapable, or dysfunctional, or funding has been withdrawn.

What are the options?

1. Cut bait - Scrap the project, send away the consultants, don't renew the software and maintenance licenses, and perhaps write-off the project costs to date, (and possibly look for a new job). The project was important but not important enough to cripple the organization.

2. Vendor wrestling - Needed when the primary cause of the problems are software bugs. Hopefully you have enough juice to lean hard on the vendor to get some action on outstanding issues, and while you are at it maybe you can wring some free training credits or a couple of passes to the next user conference out of them.

3. Clean the decks - Sack the consultants you are working with, install a new project manager, form a new 'core team', and re-launch the project.  Toss in a (second) big kick-off meeting and make a few stirring speeches about lessons learned, and a need to change processes, etc.  This might work. Maybe.

4. Re-open the vendor evaluation - This is the old 'it's not me it's you scenario'.  Maybe the organization did not take enough time in the vendor selection process and a 'fit' between the client's needs and the solutions capabilities did not materialize.  Starting all over again with a new solution might work.  Or it might not.

5. Sue - Who can the organization sue?  The software vendor, the consulting partners, maybe both.  There are some celebrated and high-profile cases of organizations suing for damages over failed enterprise software implementations.

6. Get a refund - What? Refund?  There are no refunds in enterprise software are there? Typically not.  But this week Halogen Software, a leading provider of Talent Managment software announced a new 'money-back guarantee'. According to the company:

After using one of our assisted implementation programs to bring any one of our products into your organization, if you’re not happy with it, we will refund in full your unused subscription fees – as long as you let us know within 6 months of your purchase date

Halogen is the only vendor in this class that offers such a program, and I think it's uniqueness is a testament to Halogen's faith and track record of excellent customer support. 

But it is also telling that in projects that can be incredibly complex, expensive, lengthy, and risky that having a guarantee of any kind is extremely unusual. Full marks to Halogen for having the courage to offer such a guarantee, we will see if any other vendors follow suit.

Does anyone have any knowledge of other enterprise software vendors that offer a comparable guarantee?

While you contemplate the question, have a look at my favorite 'refund' scene, from 'Breaking Away'

O Canada

This week has been crazy, first getting accosted in a mall parking lot on the way to RecruitFest, and then the fantastic RecruitFest event itself (and an even better party afterword), and followed on Thursday a chance to meet the team at Rypple and Halogen.

If you don't know about Rypple, you really should take some time and check out their service.

Designed to enable individuals to solicit anonymous feedback from trusted advisors, colleagues, friends, customers, or students, it is a fantastically simple, yet powerful solution.  Users craft a simple and concise question, and get feedback that they can use to improve their performance.  The feedback is stored by Rypple, so users can track their performance over time.

Rypple was selected to present as the Cool New Technologies session at next week's HR Technology Conference, and I recommend you check out what is happening at Rypple, the team is constantly improving and innovating and some really interesting new features are in the works.

I left the team at Rypple to head to Ottawa, home of Halogen Software, a provider of strategic talent management solutions and a long time supporter of my HR Technology class.  Halogen continues to innovate in the talent management space, with the recent release of next generation Talent Profiles and and a new Activity Tracker, that collects all activity related to performance and development and presents the information in a consolidated feed.

And most fun of all, today Friday September 26 at 6PM EDT the folks from Halogen will be my guests on the HR Happy Hour show - 'Talent and Technology'.  We will be talking about the role technology can play in helping organizations manage, assess, and optimize talent to help the organization meet its strategic objectives.  Since we are in Canada, I imagine we will also talk a little hockey and perhaps enjoy a few Tim Horton's donuts.

Thanks again to Connie, Maggie, Brent, Donna, Sean and the entire Halogen team for welcoming me to Halogen and letting me broadcast the show from Halogen HQ.

Social Networking vs. CB Radio

I am hitting the road later today traveling to Toronto for RecruitFest, meeting with the great folks at Rypple, then on to Ottawa to visit my friends at Halogen Software (and do a live HR Happy Hour show).

I am driving so there will be lots of time in the car, and that pretty much means lots of time 'off the grid' and disconnected from social media and networks.

Too bad I don't have my old CB Radio.I could do some 'old-school' social networking in the car.

For those who don't remember CB's check out the lengthy article on Wiikipedia.

CB Radio culture was celebrated in movies, television, and music.

In many ways the CB Radio was the early form of technology-enabled social networking.  The band served many of the same purposes that social networks like Twitter do today, news, ('the bridge is out on I-77'), inside information, ('Kojak with a Kodak on US46'), and pure socializing, ('Breaker one-two, this is Greasemonkey, anyone have their ears on, come back?').

But are today's social networks, like Facebook and Twitter superior to the classic CB Radio? 

The Tale of the Tape:

Feature	Social Networks	CB Radio	Advantage
Primary users	Pretty much everyone	Long haul truckers	CB Radio
Iconic figures	Robert Scoble, Ev, Jack	Betty Ford, Jackie Gleason	CB Radio
Star power	Hammer, Ashton Kutcher	Burt Reynolds	Push
Theme song	'United Breaks Guitars'	'Convoy'	Social Networks
Business Benefits	Connect with customers, prospects, candidates	Find cheap gas	Social Networks
Signature vehicles	Mini Cooper, Smart Car	Pontiac Firebird Trans-Am, Kenworth 18 Wheeler	CB Radio
'Anti-social' features	Multi-level-marketing	Disregard for traffic regulations	CB Radio
Networks fostered by	Friending, The 'ReTweet', 'Follow Friday'	Keeping each other out of jail, Truck Stop parties	CB Radio
Signal the end was near	Grandma is on Facebook	Cell phone technology	Social Networks

Well, it is clear- CB Radio tops Social Networks!

Time to figure out a new handle, I hope it doesn't wreck my personal brand.

Thanks to Jerry Albright for the original idea to write this post.

Steve's HR Tech: Hitting the Road

In the next few weeks I will be getting out of the ROC (finally) and hitting up a series of events in the coming days, and thought it made sense to summarize them here.

September 23 and 24 - Recruitfest 2009 - Toronto

I am really looking forward to this event.  While I am not myself a recruiter, the tools and technologies that recruiters are adopting are really interesting to me, they are a part of my HR Technology class topics, and the chance to see a live Animal show were all too compelling to pass up.

September 25 - Heading to Ottawa to meet with my friends from Halogen Software.  Regular readers of this blog will remember that Halogen has been a fantastic supporter of my class, and the HR social media space for a long time. I am really looking forward to learning more about their latest product developments. 

In addition, we will do a special 'remote' HR Happy Hour show from the Halogen offices on Sept 25, more details on that show will be posted on the HR Happy Hour site.

September 30 - I am speaking on HR Technology at the WTPF annual professional development event in Washington, DC. The WTPF is a Business Forum for HR Professionals, comprised of Human Resources professionals and thought leaders in the Greater Washington Metropolitan Area.

September 30 - October 2 - The HR Technology Conference in Chicago.  I will be meeting many leaders in the HR Tech space, getting interviews, doing some video blogs, and overall trying to learn and share as much as I can about the future of HR Technology. 

I am talking to some folks about doing another remote HR Happy Hour show from HR Tech, more details to come.

November 6-7 - The HRevolution - Louisville, Kentucky.  The first ever HR Blogging/Social Media Unconference. I am really excited about this event and have been honored to be a small part of the event planning.  This promises to be a great time and I will be leading a session on new and innovative technologies that HR pros can leverage.