PODCAST - #HRHappyHour 185 - Digital Disruption

HR Happy Hour 185 - Digital Disruption (Live from HireVue)

Recorded Tuesday June 2, 2014

Host: Steve Boese

Guest: Ben Martinez

This week on the HR Happy Hour Show, Steve caught up with Ben Martinez, VP of HR for HireVue, a leading HR technology solution provider. Recorded live at the inaugural HireVue user conference in Park City, UT - Steve and Ben had a fascinating conversation on the challenges of growing and scaling a company, how digital technologies are transforming talent acquisition, and what the future might hold for the digital recruiitng space. 

Additionally,we talked about the Dunbar number, (look it up), and what that suggests for HR leaders that are facing the unique circumstances of growing a company while sustaining the "small company" culture.

You can listen to the show on the show page here, or using the widget player below:

Current Business Podcasts at Blog Talk Radio with Steve Boese and Trish McFarlane on BlogTalkRadio

Additionally, you can subscribe to the HR Happy Hour Show on iTunes, or for Android device users, from a free app called Stitcher Radio. In both cases just search for 'HR Happy Hour' and add the show to your podcast subscription list. 

It was a fun conversation with Ben, check out his blog over at HRHound.com, and many thanks to him and the entire team at HireVue for allowing the HR Happy Hour Show to be a part of Digital Disruption.

Diverse teams can (literally) better take the Heat

Did you happen to catch Game 1 of the NBA Finals last week between the San Antonio Spurs and two-time defending NBA champions the Miami Heat? In the game, won by the Spurs 110-95, probably the most notable element was the Spurs arena air conditioning system failing in the second half. This led to soaring arena and on-court temperatures which (likely) contributed to Heat star LeBron James' serious leg cramps, a condition which forced him to leave the game in the 4th quarter, and factored significantly in the Spurs win.

While each athlete's ability to tolerate or withstand the increased temperatures is probably difficult to predict, the Spurs team seemingly had a slight advantage adapting to the tough conditions. Why? Possibly because of the team's diversity. The Spurs are the NBA's most diverse team in terms of the player's nationalities, featuring guys from places like France, Argentina, the US Virgin Islands, Australia, and Italy.

Many of these players have considerable playing experience in leagues and competitions in Europe, where in-arena air conditioning is much less common than it is in the USA. As such, these players were able to draw on that experience that the diversity of their backgrounds helped to provide, to successfully adapt to the unusual conditions in Game 1. 

Here's a quote form Spurs guard and native of France, Tony Parker:

"I felt like I was playing in the European Championship. We never have AC in Europe so it didn't bother me at all."

The Spurs Manu Ginobili, an Argentine, had this to say about the heat (and the Heat):

"I don't think we (the Spurs) suffered as much. And for sure I played for more years in situations like this than with AC on the court. Not a big deal in that case."

As the Heat, and in particular James, were unable to adapt to the tough conditions, the Spurs were able to go on a late 31-9 scoring run and win the game by a comfortable 15 point margin. And in no small part, their diverse set of contributors were a key factor in the game's outcome.

It seems obvious that people from different backgrounds will have a different set of life experiences, sensibilities, and likely have ways to adapt and react to situations in a beneficial manner - all traits in evidence during Game 1 last week from the diverse players on the Spurs roster.

We all know, or have been trained to accept, that increased diversity is generally a good thing for workplaces and teams, but rarely do we get to see such a public and clear set of circumstances where having that diversity directly leads to increased organizational performance and better outcomes.

In this case, Game 1 of the NBA Finals, we saw loud and clear how having a more diverse team allowed the Spurs to succeed in conditions that really were not all that foreign (pardon the pun) to many of their players.

A good lesson and a fun game to watch as well. Unless you are a Heat fan.

Have a great week!

VIDEO: Wearable tech in the oil field

Quick shot for a busy Friday - if you are at all interested in how, where, and for which type of workplace use cases are likely to be impacted by the introduction of wearable technologies like Google Glass, then check out this short video from Wearable Intelligence, a developer of custom applications for industry that can be deployed on the Glass platform (Email and RSS subscribers will need to click through).

In the video embedded below, we see how custom apps overlaid on the Glass device, allow field workers to access training information, log status reports, verify safety procedures have been followed and more - all while keeping their hands free to actually get their work done.  

Really interesting and definitely cool, right?

Glass and probably eventually other wearable devices are going to become one of the essential tools for the types of field workers that need to simultaneously access and interact with lots of data and content, but also can't have their hands tied up with smartphones or tablets, since they actually have to work with their hands.

It is early days, but as you can see in the video the possibilities are almost endless.

And one more thing, I doubt any Glass-hating types would dare to hassle any of these oil field workers that you see in the video for wearing Glass. The irony in all this? Glass and other wearables might end up developing into a real working person's tool as much as a prop for the snobby elites.

Have a great weekend!

Three keys for a successful HR vendor user conference

I'm just back from the inaugural HireVue Digital Disruption user conference in absolutely gorgeous Park City, Utah, a place where the only thing you can possibly complain about is how after about 15 paces you're short of breath (due to the altitude), and dying of thirst (due to the dry as dust air). It was a really great event, and kudos to the entire team at HireVue for executing at a high level on their first try.

During the closing reception at the event I got to talking with some attendees and in those conversations I shared how I have been to about 5 or 6 HR tech vendor user conferences so far this year, and I expect I will attend another half dozen or so before the end of 2014. And if it seems to you that sounds like a lot of vendor conferences you're right - it is a lot of vendor user conferences. So after having hit so many of these events over the last couple of years, I like to think I know something about what makes for a successful and valuable event, and since no one asked, here are three things I think are the most important keys or elements that can help make vendor user conferences more successful.

1. Executive keynotes - the best vendor executive keynotes are not the ones that show off the 5 new and amazing product features, they are the ones where the CEO/Founder/President shows his or her more human side, and actually connects with the audience, (especially the customers). I think we consistently underestimate how important the personal and human elements are in many of these vendor/customer relationships. Customers want to believe in you and what you are doing. They want to see how passionate you are for helping them solve their problems. They want to see you talk about your own team, hear something about your company culture and leadership philosophy. Mostly, they just want to see the CEO as a real person. So the best vendor executive keynotes manage to allow this human side to show through.

2. Content mix - the natural tendency at vendor user conferences is to program an agenda almost completely comprised of two types of presentations: Vendor reps talking about the products, and existing customers talking about how they use the products, often at a very detailed level. While both types of sessions can be valuable for attendees, I think the best vendor user conferences mix in at least some content that is not 100% product focused. Bringing in some more outside voices or even having existing customers discuss more of their HR and business challenges more broadly, can benefit the overall value for attendees. Often I talk with attendees who feel like many of the sessions simply repeated information about the products or how to use the products that they already knew. There should be at least a fair amount of content that can challenge, excite, and interest the most expert customer users, or else they don't really have a need to attend the user conference at all.

3. Attendee mix - while it is great that the vendor wants to enable as many of their own people to attend/participate/interact at the user conference, if the ratio between the vendor's own staff and the actual customers and prospects in attendance gets too skewed toward the vendor side, the opportunities for great customer-customer interactions get diminished. What the vendors really want and need is for their own customers to be their best advocates, to share their experiences and opinions about the vendor and the technology. It gets hard for them to do that freely if there are vendor reps swarming everywhere, (they are easy to spot too, since they all will have on the same color coordinated logo shirts). The best vendor user conferences manage to be more about the users and less about the vendors, if that makes sense.

Ok those are my three tips for creating and delivering a great HR vendor user conference. You're welcome, even though you didn't ask.

What else can HR vendors do to make their user conferences better?

Thanks again HireVue!

The trickier part of Moneyball: Understanding the price of performance

I'm out at the HireVue Digital Disruption event in Park City, Utah (I know what you're thinking, your humble correspondent sure has it tough), and at the opening general session the audience was treated to a talk by Billy Beane, GM of the first-place Oakland Athletics, and more famously, the subject of the book and movie Moneyball.Park City, UT

By now just about everyone in the HR/Talent space is familiar with the Moneyball story, as Beane and his former assistant at the Athletics, Paul Depodesta have both been pretty regular fixtures on the HR conference speaking circuit these last few years. The story, even if getting a little familiar, still resonates, and having the hook of a movie based on the Moneyball book and starring Brad Pitt has helped to extend the life of the story somewhat.

But it seems to me that while everyone in HR now knows the Moneyball story, that mostly we kind of only accept it at the first level, i.e., that HR needs to apply more data and analytical tools towards the management of talent in the organization. How Beane and Depodesta took a data-driven approach to managing talent at the Oakland A's was the fundamental message of Moneyball, but it was not the only message.

The more important, and much harder aspect of Moneyball is the concept of the value and price of performance. In his talk yesterday at the HireVue event Beane showed a chart that explained this concept playing out in decisions about major league baseball pitchers. A few years ago Beane traded one of the top pitchers in the league but who had a $6M or so salary and replaced him with a pitcher that had just about equal success on the field, but who had a salary of 1/10th of the guy he replaced. So while the emphasis and focus of the Moneyball approach to talent has been (mostly) about identifying the right data (and tools to analyze that data), that leads to high performance, once you have done that analysis then Moneyball demands you apply that to the costs or price you can or should pay for that performance.

And it seems to me that side of the process, the 'How much are we paying for performance?' question is where the true value is to be found in the entire Moneyball story. In baseball and maybe in your business too, it probably is getting easier to determine what metrics to apply in order to identify and predict performance. But it is much tougher to understand the tradeoffs between costs and performance. Beane and the Athletics continue to succeed not because they still have some secret understanding of what metrics to apply, they stay on top because they consistently find ways to acquire the performance they need at a much lower cost than their competitors.

The focus on the costs and value from performance is why the book was called Moneyball and not Metricsball.

Identifying the metrics is only the first step - knowing how much they are worth, what you can pay, and when to 'sell' an overpriced asset and 'buy' an undervalued one is the real and much trickier lesson from Moneyball.