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    Entries in HR Tech (316)

    Monday
    Mar142016

    PODCAST - #HRHappyHour 238 - Keeping the Human in HR, Live from Ultimate Connections

    HR Happy Hour 238 - Keeping the Human in HR: Live from Ultimate Connections 2016

    Recorded LIVE at Ultimate Connections 2016 in Las Vegas

    Hosts: Steve BoeseTrish McFarlane

    Guest: Cecile Alper-Leroux, VP HCM Innovation, Ultimate Software

    Listen to the show HERE

    This week on the HR Happy Hour Show, we welcome back friend of the show and one of our favorite guests, Cecile Alper-Leroux, VP of HCM Innovation at Ultimate Software to talk about the three big mega-trends that are facing HR leaders in 2016, and some of the ways that technology can help HR leaders and their organizations meet these challenges.

    The three big topics we touched upon on the show include, the concept of the  "Employee Experience", and how that differs from traditional ways of measuring employee engagement, the evolution and transformation of performance management as many organizations are re-thinking their performance management processes, and finally, how HR and HR technology has strive to make predictive and prescriptive analytics more accessible and relevant for HR and business leaders in 2016.

    This was a fun and interesting conversation about some big issues in HR, ways HR leaders can wrap their minds around these issues, and how technology continues to evolve to address these dynamic trends.

    You can listen to the show on the show page HERE, or by using the widget player below:

     

    Many thanks to Cecile and to the team at Ultimate Software for once again welcoming the HR Happy Hour to the Ultimate Connections event.

    Remember to subscribe to the HR Happy Hour Show on iTunes or your favorite podcast app or iOS or Android - just search for 'HR Happy Hour' to add the show to your playlist to never miss a show!

    Thursday
    Mar102016

    The one HR tech feature you'll regret not asking to see in the demo

    I have seen lots of HR software, done more than a few of my own selection processes and subsequent implementations, worked on an HR tech product team for awhile and even been an end user of a bunch of different HR technology solutions over the years.

    And if I have, in all these years and in these varying roles learned any single thing about HR technology I think it might be this: In the sales/evaluations stage almost no customer asks their potential HR tech vendor that will be supplying technology solutions that will (hopefully) be used by every person in the organization to review and demonstrate perhaps one of the most important feature/functions of the software, namely, the 'I forgot my password' process.

    I don't know why, and I suppose I may be wrong about this as I am not actually sitting in every HR tech vendor demo going on (shock), but I know that I have never seen, nor asked any vendor to discuss and/or demonstrate that actual process that employees would have to follow when they forget their passwords. And they will forget their passwords. Probably every few months. And if the 'I forgot my password' process is slow, clunky, and hard to complete they will become more enraged than they were before. 

    So the 'use case' for the "I forgot my password' process flow also needs to factor in the increasing frustration and impending rage of an employee, who has just tried three or more times to (unsuccessfully) log in to the HR system, likely because someone told them they have to, and now the technology tosses them into the 'I forgot my password' abyss. This seems like an incredibly small thing, but for some reason I think it is more important than we tend to believe. 

    You have an already unhappy customer who is not able to log in to the system. Make sure the process for welcoming them back into the system doesn't make them even more unhappy. Make sure you take a look at the 'I forgot my password' process when you evaluate any HR tech supplier.

    Happy Thursday.

    Monday
    Feb292016

    PODCAST - #HRHappyHour 235 - Integrating Culture, Practice, and Product

    HR Happy Hour 235 - LIVE from Hollywood: Integrating Culture, Practice, and Product

    Recorded Wednesday February 25, 2016 in Hollywood, California

    Hosts: Steve BoeseTrish McFarlane

    Guests: Lisa Sterling, Jayson Saba, John Sumser

    Listen to the show HERE

    This week on the HR Happy Hour Show, Steve and Trish recorded LIVE from the Ceridian Analyst Day in Hollywood, California. Our guests are Lisa Sterling and Jayson Saba from Ceridian and John Sumser from HR Examiner.  They are some of the most interesting, influential, and engaging leaders in the HR Technology industry. 

    On the show, we talked about designing HR technologies that incorporate culture and practice into them.  Lisa explained how Ceridian believes it's important to really demonstrate the best practices internally and live them so that when they design software, it flows into the product too.  Jayson and John shared their insights on how the industry is changing and what HR leaders need and want.  We did all of this while enjoying the band at the W Hotel entertaining in the background.  Trish also talks about her brush with her favorite event..... THE OSCARS!  While there were no celebrity spottings during the show, we still had fun and a few drinks.

    You can listen to the show on the show page here, or by using the widget player below:

    This was a fun and engaging show - many thanks to Lisa, Jayson and John and to everyone at Ceridian for hosting the Happy Hour!

    Be sure to subscribe to the HR Happy Hour on iTunes or your favorite podcast app - just search for 'HR Happy Hour' and you will be sure to never miss a show.

    Tuesday
    Feb232016

    What can we prove?

    Over the weekend I went all 'Back in the day' with my 'Generation X movies, ranked' post, but something I heard today made me compelled to fire up the way back machine once again. 

    The backstory....

    Sitting on a (delayed) plane waiting to get clearance to take off last night and I could not help but overhear the dude next to me carry on a 'You were supposed to turn off your cell 10 minutes ago but obviously you are too important to follow the rules' conversation with what I think must have been his colleague at whatever monkey business they were up to.

    My pal in seat 4A kept repeating the following questions to the person on the other end of the conversation, (who I have to think was probably praying for merciful death, or a fire drill):

    "Do we know that for sure? Can we prove it?"

    So to tie this back to the 'In the day' reference at the top, the (interminable) conversation reminded me of one of my favorite films that I probably could have included on the 'Gen X' list, 'And the Band Played On', an HBO film from 1993 about the discovery of the AIDS virus and the political and medical flights that were hallmarks of the earliest efforts to combat the disease. 

    In the film, the doctors and the medical researchers of the CDC are featured prominently - the agency was at the time at the forefront for governmental efforts towards the identification of the virus, understanding its effects, and finally, attempting to identify the best approaches to keeping the virus from spreading. Throughout the film, the CDC researchers and doctors would develop theories about the disease and make (educated) guesses as to what the government and public health officials should be doing to try and stem the danger to the public.

    But every time one of the doctors shared his or her theories about what was happening the head of the CDC would respond with the following series of questions, or challenges:

    What do we think?

    What do we know?

    What can we prove?

    The motivation behind the CDC head's questions was that the suits in charge would not authorize additional funding for testing and research unless the doctors had a way to prove that their theories about how the disease was being spread and the needed actions to take were accurate. 

    Bottom line: It doesn't matter what we think. It even doesn't matter what we know. It only matters what we can prove.

    And I think these three simple questions are good ones to keep in mind for HR/Talent pros who are seeking to adopt more data-driven approaches and analyses to their practices of recruiting, development, retention, and succession planning, (and maybe more). 

    It is a good reminder because like the CDC head in the movie, the execs that control the budget and the strategic direction for all HR programs are more likely to back ones that are more about what can be proved, and less about ones that are about what some HR person thinks.

    What do we think?

    What do we know?

    What can we prove?

    A solid set of questions to use as you frame up your data driven HR projects.

     

    Wednesday
    Feb172016

    HRE Column: Rethinking Culture and Strategy

    Here is my semi-frequent reminder and pointer for blog readers that I also write a monthly column at Human Resource Executive Online called Inside HR Tech and that archives of which can be found here.

    As usual, the Inside HR Tech column is about, well, HR Tech, (sort of like I used to write about all the time on this blog), and it was inspired by a recent HR Happy Hour Show that Trish McFarlane and I did with Anthony Abbatiello from Deloitte, and that focused (primarlily) on the connection between organizational culture and business strategy. This was a great conversation, and I encourage you check it out.

    On the show, Anthony also talked about a new software product from Deloitte called CulturePath, designed to help organizations not only understand and assess their culture, but to also help HR and business leaders with the critical task of aligning culture with business strategy. Since I thought the show was so interesting, and the product incredibly interesting, it was the topic of my latest column for HR Executive.

    Here is an excerpt from the HRE column, 'Rethinking Culture and Strategy'

    From HR Executive...

    The "Culture is King" folks sometimes would make us think that a "fun" or "flexible" or "inclusive" culture (or whatever other adjective you prefer that connotes some kind of healthy or desirable culture) is all, or at least nearly all, any organization needs for success.

    This point of view conveniently ignores the idea that, no matter how much free food, foosball tables and flexible-work arrangements an organization has, if they don't have a compelling product or service that meets a true market need, and have recruited and retained the "right" set of talented people to execute on the strategic plans, then all the great organizational culture in the world will still result in failure.

    Plus, it ignores the fact that, for just about every successful organization, the business strategy was formulated first, and then the culture developed around that strategy and through the organization's people.

    So what I am really saying is that culture can't  -- and doesn't -- exist in some kind of vacuum. It has to co-exist and be in alignment with the organization's strategy and resonate with the actual people who inform the culture and execute the strategy.

    My belief that we can't consider culture alone when thinking about what makes an organization successful is probably why I am really impressed with a new technology solution I have recently become familiar with: CulturePath, from the consultancy and advisory firm Deloitte. This solution represents an interesting and important evolution in how we think about culture, strategy and people in the organization.

    The CulturePath solution surveys employees in the organization and then analyzes the aggregated data to measure the organization's cultural attributes across a spectrum of core indices such as collective focus, external orientation, and change and innovation, as well as differentiating indices such as courage, commitment and shared beliefs. The goal is to assess how well the attitudes and behaviors of employees align with, and support, the desired business strategy...

    Read the rest at HR Executive... 

    Good stuff, right? Darn right it is. Ok, just humor me...  And be sure to check out the HR Happy Hour Show where Anthony Abbatiello from Deloitte talks culture, strategy, and technology.

    If you liked the piece you can sign up over at HRE to get the Inside HR Tech Column emailed to you each month. There is no cost to subscribe, in fact, I may even come over and take your dog out for a walk or dig your car out of the snow if you do sign up for the monthly email.

    Have a great day and rest of the week!