CHART OF THE DAY: Four out of five say that company culture needs to change

Quick take for a waiting for the snow to come Wednesday. I wanted to share one data point from the Katzenbach Center Global Culture Survey 2018, a broad look at organizational culture and leadership.

Here is the survey's lead chart and the one that shows that despite us telling each other that 'Culture eats strategy for breakfast' for literally 30 years, there apparently is still much that organizations and leaders need to do in the culture wars. Data first, then some FREE commentary from me after the chart:

Some quick thoughts...

1. The 'Culture eats' brigade would have us all think that well, culture does actually influence and drive business success to a larger degree than corporate strategy or even organizational talent. If so, then why do four our of five respondents claim that their culture needs to evolve and change in the next three to five years? While most of us probably agree that business strategy has to change, often fairly frequently, to respond to changing market conditions, it does seem kind of startling to see that 80% of people surveyed feel the same about culture. Is culture as malleable as strategy? Does it need to change as frequently as every 3 - 5 years, about the average tenure of talent at many organizations?

2. I still maintain that the 'Culture eats' folks ignore the importance of strategy and the need for culture and strategy to be more connected and aligned. The culture survey states this plainly - "But for the influence of culture to translate into real business results, culture, strategy and operations must be aligned." And again, I'd add to this the importance to have people, the right people with both the right skills and attitudes to be aligned with both culture and strategy.

3. Like many other workplace challenges, there is a difference of opinion and viewpoints about organizations culture between leadership and the rank and file employees. According to the Katzenbach survey, 63% of leaders feel their company culture is consistent with how people actually act in the organization, while only 41% of employees agree to that statement. Leaders at all levels need to really dig in to better understand how the organization's culture really manifests, shapes, and influences how work gets done in the organization. Culture is not what leaders talk about, it's what they do, what they reward, what they punish, and if/how the employees in the organization follow or don't follow these cues.

I feel like we have been talking about organizational culture for ages, and I suspect the conversation will not end any time soon. Good for the workplace blogger types I guess!

Have a great day!

Culture, Experience, Dedication (and a little summer basketball)

Warning - This post seems to be about basketball. It is not entirely about basketball. Maybe 87%.

Basketball is largely a year-round sport these days, but during the period from the end of the NBA's official Summer League in Las Vegas, (absolutely the most fun trip I make every year), and the beginning of training camp for the new season, usually there is not much happening in the sport. For hoops junkies like me, the eight or ten weeks or so with no real basketball to watch can be a little bit of a bummer.

But four years or so some enterprising entrepreneurs decided to try to fill that hole in the basketball calendar with a new concept - a $1M dollar, (since increased to $2M) winner-take-all single elimination tournament called, simply, The Basketball Tournament (TBT)  The teams that comprise the field in TBT are made up of some combination of former college players not good enough for the NBA, professionals playing in one of the numerous pro leagues in Europe, Asia, the the Middle East, and a smattering of retired players looking for one more run with some good competition, (and a chance to grab a share of $2M).

TBT has kind of caught on among hard-core basketball fans, and for a couple of weeks in July, (supported by coverage on the ESPN networks), TBT becomes almost the most interesting story in the basketball world. Assuming, of course, we are not waiting for LeBron to pick a new team.

But the real story of the four years of TBT has been the story of the team named Overseas Elite, the still undefeated and now four-time winner of TBT, and winners (remember this is a winner-take-all event), of $7M over their run, a prize shared by players and coaches. Overseas Elite, a team made up of players who have almost no NBA experience at all, most of whom were not even decent NBA prospects, and who now play professionally in places like Dubai and Morocco, has delivered a stunning 25-game win streak, (again, this is a single elimination competition), across four tournaments, while defeating many teams that on paper, had much more talent than they possess.

Here's the part of the post where we shift from a sports story to an HR/Talent story.

So to what can we attribute Overseas Elite's string of remarkable success?

Three things that have resonated with Overseas Elite and can be applied to building teams in just about any endeavor?

Culture- When Overseas Elite, then the 3-time TBT champion, had to fill two open roster slots for the 2018 tournament, they didn't just seek out the best of most talented players they could find. “We don’t pick just any guys,” team leader DJ Kennedy said. “We pick guys who fit our team as far as high character and not being selfish and guys who can really mesh together.” 

Experience - With most of the roster consisting of relatively older players with years of experience at the pro level from playing around the world, Overseas Elite always played with poise, didn't panic when things were going against them in a game, and over four years and 25 wins under pressure, have found ways to win every time. Knowing what to do in almost any situation only comes from hard-earned experience, and often this experience can make the difference against a more talented team. Our lesson? Don't underestimate or undervalue experience on your own teams in your organizations. Having been there before is a kind of skill you just can't teach.

Dedication- Amazingly, in the world of TBT and professional basketball, six of Overseas Elite's 10-man roster have been with the team for all four tournaments and have won four championships. Sure, these six guys have stuck with the team because of all the success, (and prize money), but have the success and prize money been a by product of the core of the team remaining intact over the four year run? Probably some of both I guess. While it is hard to know for sure what the real value of this kind of 'core team' consistency is, it has to have at least some value. If you trust the process on the recruiting and hiring side, and you have a decent strategic plan, then letting the team stay together to figure things out can lead to more sustained success over time.

Ok, so this post was mostly about basketball. Apologies. But I love the story. I hope that Overseas Elite can keep it going next summer. I for sure will be watching.

Have a great day!

Corporate uniforms and what they say about the workplace

My airline of choice is Delta, the best airline in the world, (or at least that flies out of my home city), and because of my loyalty to Delta I read with interest a recent piece on Business Insider, 'Delta's 64,000 employees now have new designer uniforms', covering the news that soon Delta's uniformed employees would soon be wearing a new set of uniforms designed by Zac Posen. See below for a pic of the new duds:

They look pretty sharp, right?

Seeing the pics of the new Delta uniforms got me to thinking about workplace 'uniforms' more broadly - not necessarily for airline staff or retail workers or any kind of business that actually has an official uniform - but rather the kinds of uniforms or perhaps more accurately, how standards of dress come to be adopted in workplaces and industries where people have a wide set of options about how they dress in the workplace.

And by that, I'm not talking about 'dress codes', that fun HR topic from the 90s, but rather the more subtle, cultural drivers that lead people to dress in certain ways, what 'looks' are accepted and which are not, and how adaptive and flexible workplaces are to fashion trends and evolution. Thinking about this quickly, (and with the caveat that when I'm not on the road, I work from home, so NBA t-shirts are the 'dress code' most days for me, and that I am largely considering this from a male POV), I think what, how, and when people make certain choices about workplace uniforms break down into the following categories:

We all wear the same five things- Doesn't matter if your workplace is business, business casual, or casual - everyone's work wardrobes revolve around tiny variations of the same five pieces. If it is business, think gray and navy suits, white or blue shirts, brown shoes, etc. If it is business casual, everyone wears the same khakis, gingham or polo shirts, blue blazer if things are a touch more dressy, and brown/tan loafers. Think what an accounting convention looks like - a sea of middle aged dudes in blue jackets and tan or gray pants. Finally, if the office is totally casual - jeans, t-shirts, and hoodies. Stan Smiths or if you are a flush tech company - Yeezys.

There's a little bit of experimentation, but it helps if the boss signals approval- this kind of workplace is almost the same as the above, but where it differs is how/when new trends are adopted and embraced into the uniforms. A great current example of this is the new'ish trend in men's sneaker fashion - the recent increase in higher-end, expensive, 'dress' sneakers as an alternative to dress shoes in business casual situations and even sometimes worn with a formal suit. The key here is do you as a cog in the machine feel emboldened to be the first person to rock a new trend like this at work, or do you need to spy the CEO wearing a pair of Lanvins before you think it is ok to wear your new pair of Greats to the office?

Role-based uniforms- pretty straightforward and pretty common. Sales dresses a certain way (what they think will impress prospects), Execs wear nicer, more expensive versions of what Sales wears, back-office staff more or less follows the rules above, and 'technical' folks are left to their own devices - since no one wants to dare offend their delicate sensibilities by trying to place any guidelines or expectations on them. 

Pretend Steve Jobs- this is more of an individual choice rather than a workplace norm, but it is worth mentioning because some high-powered types like Steve Jobs, Mark Zuckerberg, and Barack Obama became associated with the idea of wearing exactly, or almost the same clothes every single day, as a way to lessen 'decision fatigue.' If you rock the same dad jeans, black turtleneck, and New Balances every day, the thinking goes, you have more mental bandwith for the important things at work. If you have one of these kinds of guys in your workplace, be wary, chances are they are no Steve Jobs, and are just doing the turtleneck thing to make people talk about them.

No one really cares - probably only really exists in really small organizations, where entire departments consist of one person. If there is only one person in Finance, what he/she wears sets the tone for whoever comes next. And so on across the company. Nothing resembling a uniform code forms in a department until you have at least three people. You need the dynamic of two people being able to sneak off and talk about what the third person is wearing, (behind that person's back) in order for some kind of cultural direction to take form.

That's it for today, have fun out there in your uniform of choice.

Note: My pal KD over at the HR Capitalist has promised me an in-depth look at one of the new trends I mentioned above, the 'dress' sneaker, so be on the look out for that.

SAVED FOR LATER: A word about words - the ones your use in your public job listings

Since no one asked, a quick word about the process I have used for ages to find/save ideas for blog topics.

I use Feedly, (while pouring one out for the late, great Google Reader), to subscribe to about 400 news and information sources on topics like tech, HR, news, pop culture, sports, and more for two main reasons. One, to try and keep up to date and informed about what is going on the world, country, and in the HR/workplace/HR tech space. And two, to leverage Feedly's 'Read Later' funciton  to effectively bookmark or save posts and articles that might be used as sources or inspiration for future posts.

Inevitably, I save many, many more articles than become posts, (or topics on the HR Happy Hour Show). So sometimes, usually on the weekend, I page and scroll back through some 'Saved for Later' pieces that I didn't actually cover or discuss anywhere in order to make sure that there wasn't something really interesting that should have been covered but for some reason was not.  And there are plenty of these kinds of pieces for sure. So in 2018 I am going to try to do a little better about surfacing these topics, even if it is a little 'late' or if it seems the news cycle has passed. So here we go...

From a few weeks ago, in something you may have caught, perhaps not, the HR Tech company Textio (who we featured at the 2017 HR Technology Conference), published a really interesting post titled '1000 different people, the same words', which shared the results from text analysis of over 25,000 public job postings from 10 well-known tech companies. The purpose of the analysis was to determine both the most common words and phrases used within a company's job postings, as well as assess how much more or less frequently these words and phrases appear compared to peer companies and a general baseline. Finally, Textio also examined the impact of these words and phrases in terms of how they drove differences in the expected number of male and female applicants. Take a look at a summary of the data below, then a couple of quick comments from me.

It is pretty amazing and instructive what this fairly simple but still pretty profound text analysis suggests, (and possibly reveals), about the cultures, norms, and expectations that these companies have for their employees based on the words they use/overuse in their job postings.

The words and phrases are also kind of reinforcing too, of the ideas we the public and job applicants likely have of these companies, based on what we know about them from the news and their reputations.

The words that appear often in Amazon and Uber job postings like 'maniacal' and 'whatever it takes' are probably not surprising given what we know and have heard about these companies approach to work, business, competition, and performance.

Likewise, Slack's use of 'lasting relationships' and Twitter's use of the phrase 'diverse perspectives' also pretty accurately reflect at least some elements of both of these company's ethos.

This is really interesting, and I think important. The language that an organization uses in their communications, especially their public-facing kinds of communications say more about what they truly are about than any formal, stilted, and focus grouped to death mission or vision.

It is a really good idea to make sure that the words, phrases, tone and manner with which your message is being carried to those who may not know (or have experience with) what you organization is really all about be true to what you believe (or aspire) it to be.

Textio is doing some really interesting and important work in this area, thanks to them for sharing this data.

Happy Monday - have a great week! 

PODCAST - #HRHappyHour 276 - The HR Happy Hour Oscars 2017 Preview Show

HR Happy Hour 276 - The HR Happy Hour Oscars 2017 Preview Show

Hosts: Steve Boese, Trish McFarlane

Listen to the show HERE

This week on the HR Happy Hour Show, in what has become a beloved and annual HR Happy Hour Show tradition, hosts Steve Boese and Trish McFarlane break down the major categories for the upcoming Oscars 2017 awards show, share their choices for the big categories, and generally have fun talking about the movies, the themes, and the big ideas in movies in 2017. There was definitely some disagreements and interesting discussions along the way as movies, like any art form, are really personal and impact everyone in a unique way.

This show is essential prep to get you ready for Oscars 2017, and if you have not yet seen some of the big movies that are up for awards, Steve and Trish offer some ideas as to the 'must sees' of the year.

You can listen to the show on the show page HERE, or by using the widget player below (email and RSS subscribers click through)

This is probably our favorite show we do each year, we hope you enjoy it too!

Remember to subscribe to the HR Happy Hour Show on iTunes, Stitcher Radio, or your favorite podcast app - just search for HR Happy Hour to subscribe and never miss a show.