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    Entries in productivity (2)


    People, Process, and Productivity Killers

    Last week an interesting piece called '5 Ways Process is Killing Your Productivity', ran on Fast Company, a look and take on how overly rigid productivity systems, (like Six Sigma or TQM), can potentially have a detrimental effect on organization productivity and potential for innovation. As someone that has always balked or at least held a cynical point of view when productivity systems based in traditional manufacturing models were attempted in non-manufacturing environments, I thought the piece raised some excellent arguments, particularly when we think about the application of soft or people processes inside organizations, whether for performance management, development, or even for methods of collaboration.

    I won't re-cast the author's entire point of view here, I'd recommend reading the full piece on Fast Company, but I do want to pull out the five productivity reducing ways that over-reliance on process methodology can have on performance and productivity, and ask you to think about them in the context of your organization and your initiatives, challenges, and opportunities as a talent or human resources professional.

    1. Empowering with permission, but not action

    HR example: Tell employees 'they own their career development', but offer no support at all, (time off, funding, guidance, suggestions), as to how they might pursue development opportunities

    2. Focus on process instead of people

    HR example: Did all the mid-year performance reviews get done? 100% in? Success!

    3. Overdependence on meetings

    HR example: Actually this is not limited to HR, most organizations still rely on the formal meeting, with way more than necessary attendees, to move along projects and initiatives. Just look at it this way, how do you typical react when a meeting suddenly gets cancelled? If you are like most, you revel in the 'found' hour or two back in your day. Meeting cancellation is like a mini-Christmas.

    4. Lack of (clear) vision

    HR example: Sort of a larger point to try and cover here, but certainly you can relate to being buried in the process or function of people management, legally required and self-imposed, that we simply miss or fail to articulate, (and then act upon), a bigger vision for how we can enable people to succeed and execute business strategy. This is the 'in the weeds' feeling you might be experiencing since it is Monday. But does it really ever go away?

    5. Management acts as judge, not jury

    HR example: Obviously, earned or just unfairly ascribed, the position of HR as police or judge has a long and not easily remedied place in many organizations. HR can't and shouldn't always be an advocate for the individual employee at the expense of the needs of the organization, but when the function is viewed as simply punitive, or even just indifferent, the chances for HR to effect meaningful and positive impact on people is certainly diminished.

    I think one of the essential conflicts that arise in interpersonal relationships is the conflict between people that prefer or need strict rules and order, and the more free-spirited folk that see rules and strictures at best as more like broad guidelines, and at worst as mandates set by people that lack their own creativity and vision and can be safely ignored.  Or said differently, between people that have to clean all the dinner dishes before bed and those that are happy to let them sit in the sink overnight. Both are 'right' of course, which leads to many of these kinds of 'process vs. freedom' kinds of arguments. 

    What do you think?

    Have processes or set-in-stone rules you may have imposed in your organization helped?

    Have they allowed people the room they need for creativity and innovation?

    Do they keep you in the role of HR police far too much?

    Happy Monday!



    Stop Doing Stupid Things

    In the 1990's when the corporate 'reengineering' craze was at its height, the giant multi-national corporation that I was working for at the time had bought into all the promises and wonderfulness that reengineering would bring to the massive, bureaucratic organization.

    As part of our ongoing journey towards better understanding and improved efficiency, the company organized a seminar and brought in a few guest speakers, experts on reengineering to address and rally the troops, and to share their wisdom on the process so that all of us minions, (I was definitely a minion at that time) could benefit.

    As the first Mr. Expert (I wish I could remember his name) took the microphone he glanced at his watch and casually remarked that he was not sure why the event organizers had given him a 90 minute slot for his speech and for Q&A, as he did not have really all that much to say.

    He said the following:

    The secret to reengineering, and the only thing you need to remember is this - Stop Doing Stupid Things.

    That was it. 

    He knew, correctly, that in our giant organization you did not have to look very hard or far to find 'stupid' things we were doing every day.  Find a 'stupid' thing (and they are obvious and easy to spot) and simply stop doing it.

    Passing paper around endlessly, calling meetings and inviting dozens of people so as not to 'offend' anyone left out, creating report after report displaying essentially the same information in slightly different ways were just some of the fundamentally stupid things that my corporate finance group engaged in every day.

    I know what you are saying, that was ages ago, now we have so much better workplace tools and technologies that make us all more productive and efficient.  We can share information and collaborate in ways that the old reengineering expert would never have dreamed about. We are all smarter, and better educated. 

    We can't possibly being doing as many stupid things as in the past can we?  I mean with increased global competition and relentless pressure on sales and profits, if we were doing stupid things we'd be out of business by now, right?


    As 2010 nears, I think it makes sense to take a more honest look at some of your processes, normal ways of getting things done, and things like standing meetings and such.  Take a few minutes to ask a simple question - Is this good, or is it stupid?

    And if it is stupid, toss it in the trash.  If you get hassled, tell them I said it was ok.